Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing Claims Handled in a Reasonable Time
	2011	2012	2013	Trend
Benchmark	86	86	86	0
US MHS	88	89	90	1
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	88	89	90	1
JOINT SERVICE*	*******	91	82	*******
NORTH	86	88	88	2
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	86	88	88	2
North Joint Service*	*******	91	82	*******
SOUTH	89	88	91	2
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	89	88	91	2
WEST	89	91	89	0
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	89	91	89	0
OVERSEAS	65	62	67	2
Overseas Europe	57	57	61	4
Overseas Pacific	83	67	*******	*******
Overseas Latin America	67	65	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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