Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing Claims Handled Correctly
	2011	2012	2013	Trend
Benchmark	88	88	88	0
US MHS	89	91	91	1
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	89	91	91	2
JOINT SERVICE*	*******	93	81	*******
NORTH	88	88	86	-2
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	88	88	86	-2
North Joint Service*	*******	93	81	*******
SOUTH	89	92	92	3
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	89	92	92	3
WEST	91	94	94	3
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	91	94	94	3
OVERSEAS	76	72	83	6
Overseas Europe	70	68	93	24
Overseas Pacific	97	75	*******	*******
Overseas Latin America	75	75	74	-1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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