Standard/Extra Users , 2013 Composite Scores, All Regions


Standard/Extra Users , All Regions 2013 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	82	87	57	72	80	79	92	78
US MHS	84	88	94	84	90	69	75	79	76	89	79
ARMY	83	87	95	84	91	63	76	79	76	94	78
NAVY	84	84	96	77	90	64	76	85	77	84	80
AIR FORCE	88	86	94	77	88	62	72	77	81	92	83
OTHER	84	89	94	87	90	72	74	78	76	89	79
JOINT SERVICE	80	86	96	81	78	63	75	84	69	92	93
NORTH	82	87	94	84	89	67	77	81	76	89	79
North Army	78	84	98	72	88	63	82	86	75	92	77
North Navy	87	81	96	76	90	58	75	82	79	88	79
North Air Force	90	90	91	*******	89	68	75	84	92	93	75
North Other	81	89	93	88	91	71	78	80	74	87	79
North Joint Service	80	86	96	81	78	63	75	84	69	92	93
SOUTH	87	90	95	87	92	73	75	79	78	90	75
South Army	90	89	94	94	96	74	77	76	76	95	78
South Navy	86	88	95	*******	95	75	81	89	69	80	86
South Air Force	89	91	96	*******	86	64	84	82	81	92	84
South Other	86	91	95	86	91	74	72	78	80	91	74
WEST	84	87	94	81	88	68	71	76	75	89	83
West Army	82	90	93	78	90	58	74	76	77	95	75
West Navy	79	86	96	66	86	65	73	83	82	80	82
West Air Force	85	77	94	70	91	57	60	66	71	91	86
West Other	85	88	94	87	88	73	71	76	75	89	86
OVERSEAS	70	75	96	80	69	46	52	89	78	83	81
Overseas Europe	73	82	96	*******	77	29	59	84	82	87	77
Overseas Pacific	77	81	*******	*******	*******	53	51	*******	71	89	85
Overseas Latin America	64	64	95	70	58	56	48	87	83	73	68
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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