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Standard/Extra Users , All Regions Customer Service 2013 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 77 | 92 |
| ARMY | 76 | 92 |
| NAVY | 64 | 90 |
| AIR FORCE | 67 | 86 |
| OTHER | 80 | 93 |
| JOINT SERVICE | 70 | 91 |
| NORTH | 76 | 92 |
| North Army | 60 | 85 |
| North Navy | 64 | 88 |
| North Air Force | *** | *** |
| North Other | 81 | 94 |
| North Joint Service | 70 | 91 |
| SOUTH | 80 | 94 |
| South Army | 91 | 97 |
| South Navy | *** | *** |
| South Air Force | *** | *** |
| South Other | 79 | 93 |
| WEST | 74 | 88 |
| West Army | 66 | 90 |
| West Navy | 50 | 83 |
| West Air Force | 62 | 78 |
| West Other | 83 | 90 |
| OVERSEAS | 70 | 91 |
| Overseas Europe | *** | *** |
| Overseas Pacific | *** | *** |
| Overseas Latin America | 57 | 82 |
| Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||