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Standard/Extra Users , All Regions Customer Service Getting Information |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 76 | 75 | 77 | 1 |
| ARMY | 71 | 83 | 76 | 5 |
| NAVY | 69 | 68 | 64 | -5 |
| AIR FORCE | 82 | 60 | 67 | -15 |
| OTHER | 77 | 77 | 80 | 4 |
| JOINT SERVICE* | 76 | 59 | 70 | -6 |
| NORTH | 78 | 75 | 76 | -2 |
| North Army | 85 | 79 | 60 | -25 |
| North Navy | 68 | 71 | 64 | -4 |
| North Air Force | *** | 51 | *** | *** |
| North Other | 77 | 81 | 81 | 4 |
| North Joint Service* | 76 | 59 | 70 | -6 |
| SOUTH | 74 | 74 | 80 | 6 |
| South Army | 61 | 86 | 91 | 29 |
| South Navy | 62 | 62 | *** | *** |
| South Air Force | 77 | 56 | *** | *** |
| South Other | 77 | 76 | 79 | 2 |
| WEST | 75 | 76 | 74 | -1 |
| West Army | 56 | 93 | 66 | 11 |
| West Navy | 78 | 69 | 50 | -28 |
| West Air Force | 84 | 66 | 62 | -22 |
| West Other | 77 | 74 | 83 | 5 |
| OVERSEAS | 60 | 57 | 70 | 10 |
| Overseas Europe | 71 | 59 | *** | *** |
| Overseas Pacific | 42 | *** | *** | *** |
| Overseas Latin America | 59 | 60 | 57 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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