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Standard/Extra Users , All Regions Claims Processing 2013 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 86 | 88 |
| US MHS | 88 | 92 |
| ARMY | 88 | 94 |
| NAVY | 89 | 92 |
| AIR FORCE | 86 | 91 |
| OTHER | 88 | 91 |
| JOINT SERVICE | 72 | 83 |
| NORTH | 87 | 91 |
| North Army | 83 | 94 |
| North Navy | 90 | 91 |
| North Air Force | 89 | 90 |
| North Other | 89 | 92 |
| North Joint Service | 72 | 83 |
| SOUTH | 90 | 93 |
| South Army | 95 | 97 |
| South Navy | 93 | 97 |
| South Air Force | 80 | 93 |
| South Other | 90 | 92 |
| WEST | 87 | 90 |
| West Army | 88 | 93 |
| West Navy | 84 | 88 |
| West Air Force | 92 | 89 |
| West Other | 86 | 90 |
| OVERSEAS | 61 | 76 |
| Overseas Europe | 68 | 86 |
| Overseas Pacific | *** | *** |
| Overseas Latin America | 55 | 61 |
| Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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