Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2011	2012	2013	Trend
Benchmark	86	86	86	0
US MHS	88	89	88	0
ARMY	79	89	88	9
NAVY	90	89	89	-1
AIR FORCE	91	84	86	-5
OTHER	89	90	88	0
JOINT SERVICE*	86	73	72	-13
NORTH	88	89	87	-1
North Army	77	90	83	6
North Navy	95	90	90	-5
North Air Force	93	86	89	-4
North Other	88	92	89	0
North Joint Service*	86	73	72	-13
SOUTH	90	89	90	0
South Army	91	91	95	4
South Navy	81	87	93	12
South Air Force	90	84	80	-10
South Other	92	89	90	-1
WEST	86	89	87	1
West Army	76	92	88	12
West Navy	90	91	84	-5
West Air Force	92	82	92	0
West Other	86	89	86	0
OVERSEAS	61	68	61	1
Overseas Europe	56	53	68	12
Overseas Pacific	56	*******	*******	*******
Overseas Latin America	70	75	55	-16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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