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Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 88 | 88 | 88 | 0 |
| US MHS | 90 | 93 | 92 | 1 |
| ARMY | 90 | 97 | 94 | 5 |
| NAVY | 89 | 91 | 92 | 2 |
| AIR FORCE | 92 | 90 | 91 | -1 |
| OTHER | 90 | 93 | 91 | 1 |
| JOINT SERVICE* | 93 | 89 | 83 | -10 |
| NORTH | 89 | 94 | 91 | 2 |
| North Army | 96 | 98 | 94 | -2 |
| North Navy | 91 | 92 | 91 | 0 |
| North Air Force | 91 | 92 | 90 | -1 |
| North Other | 87 | 95 | 92 | 5 |
| North Joint Service* | 93 | 89 | 83 | -10 |
| SOUTH | 91 | 92 | 93 | 2 |
| South Army | 86 | 97 | 97 | 11 |
| South Navy | 85 | 88 | 97 | 12 |
| South Air Force | 90 | 93 | 93 | 3 |
| South Other | 93 | 91 | 92 | -1 |
| WEST | 91 | 93 | 90 | -1 |
| West Army | 89 | 99 | 93 | 4 |
| West Navy | 92 | 95 | 88 | -4 |
| West Air Force | 95 | 86 | 89 | -6 |
| West Other | 91 | 94 | 90 | -1 |
| OVERSEAS | 76 | 80 | 76 | 0 |
| Overseas Europe | 70 | 77 | 86 | 16 |
| Overseas Pacific | 85 | *** | *** | *** |
| Overseas Latin America | 77 | 81 | 61 | -15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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