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Purchased Care Users , All Regions How Well Doctors Communicate |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 93 | 93 | 93 | 0 |
| US MHS | 93 | 93 | 93 | 0 |
| ARMY | 94 | 89 | 95 | 1 |
| NAVY | 95 | 91 | 96 | 1 |
| AIR FORCE | 95 | 95 | 94 | -1 |
| OTHER | 92 | 93 | 93 | 0 |
| JOINT SERVICE* | 94 | 91 | 93 | -1 |
| NORTH | 94 | 92 | 93 | 0 |
| North Army | 96 | 89 | 99 | 3 |
| North Navy | 96 | 89 | 97 | 0 |
| North Air Force | 95 | 93 | 91 | -4 |
| North Other | 93 | 92 | 93 | 0 |
| North Joint Service* | 94 | 91 | 93 | -1 |
| SOUTH | 92 | 92 | 93 | 1 |
| South Army | 91 | 89 | 94 | 3 |
| South Navy | 98 | 91 | 94 | -3 |
| South Air Force | 97 | 94 | 95 | -2 |
| South Other | 92 | 92 | 93 | 1 |
| WEST | 92 | 94 | 92 | 0 |
| West Army | 93 | 87 | 93 | -1 |
| West Navy | 90 | 92 | 96 | 6 |
| West Air Force | 93 | 97 | 94 | 1 |
| West Other | 92 | 95 | 92 | 0 |
| OVERSEAS | 93 | 95 | 95 | 1 |
| Overseas Europe | 94 | 97 | 94 | 1 |
| Overseas Pacific | 95 | 94 | 98 | 4 |
| Overseas Latin America | 92 | 93 | 93 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||