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Purchased Care Users , All Regions How Well Doctors Communicate Listens Carefully |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 93 | 93 | 93 | 0 |
| US MHS | 93 | 92 | 93 | 0 |
| ARMY | 94 | 86 | 95 | 1 |
| NAVY | 95 | 91 | 94 | -1 |
| AIR FORCE | 95 | 93 | 94 | -1 |
| OTHER | 92 | 92 | 92 | 0 |
| JOINT SERVICE* | 95 | 93 | 93 | -2 |
| NORTH | 94 | 91 | 93 | -1 |
| North Army | 97 | 88 | 98 | 2 |
| North Navy | 96 | 88 | 95 | -1 |
| North Air Force | 96 | 90 | 90 | -6 |
| North Other | 93 | 92 | 93 | -1 |
| North Joint Service* | 95 | 93 | 93 | -2 |
| SOUTH | 92 | 91 | 93 | 1 |
| South Army | 92 | 88 | 93 | 2 |
| South Navy | 99 | 95 | 94 | -5 |
| South Air Force | 99 | 93 | 96 | -3 |
| South Other | 91 | 91 | 93 | 2 |
| WEST | 93 | 94 | 91 | -1 |
| West Army | 92 | 79 | 92 | 0 |
| West Navy | 90 | 90 | 93 | 4 |
| West Air Force | 91 | 96 | 95 | 4 |
| West Other | 93 | 94 | 91 | -2 |
| OVERSEAS | 92 | 94 | 94 | 2 |
| Overseas Europe | 92 | 98 | 97 | 5 |
| Overseas Pacific | 94 | 93 | 96 | 2 |
| Overseas Latin America | 91 | 89 | 92 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||