Purchased Care Users , Customer Service , All Regions


Purchased Care Users , All Regions Customer Service Courteous Customer Service
	2011	2012	2013	Trend
Benchmark	90	90	90	0
US MHS	89	90	91	2
ARMY	85	94	92	7
NAVY	92	89	90	-2
AIR FORCE	90	85	86	-4
OTHER	89	90	91	2
JOINT SERVICE*	85	91	85	0
NORTH	90	90	90	0
North Army	95	99	86	-10
North Navy	95	96	88	-6
North Air Force	*******	98	*******	*******
North Other	89	88	91	2
North Joint Service*	85	91	85	0
SOUTH	88	91	93	5
South Army	81	96	96	15
South Navy	91	86	*******	*******
South Air Force	85	68	*******	*******
South Other	88	92	92	4
WEST	90	90	90	0
West Army	72	90	89	18
West Navy	89	81	83	-6
West Air Force	92	88	78	-14
West Other	91	91	91	0
OVERSEAS	85	80	91	6
Overseas Europe	93	88	93	1
Overseas Pacific	83	76	98	15
Overseas Latin America	78	76	85	7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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