Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing 2013
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	86	88
US MHS	89	91
ARMY	89	95
NAVY	89	92
AIR FORCE	86	90
OTHER	89	91
JOINT SERVICE	76	82
NORTH	87	89
North Army	83	95
North Navy	90	92
North Air Force	89	89
North Other	88	89
North Joint Service	76	82
SOUTH	91	92
South Army	95	96
South Navy	93	97
South Air Force	79	93
South Other	91	92
WEST	88	92
West Army	88	94
West Navy	85	88
West Air Force	92	89
West Other	88	92
OVERSEAS	62	78
Overseas Europe	66	88
Overseas Pacific	60	79
Overseas Latin America	56	65
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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