Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2011	2012	2013	Trend
Benchmark	86	86	86	0
US MHS	88	89	89	1
ARMY	80	89	89	9
NAVY	90	89	89	-1
AIR FORCE	91	83	86	-5
OTHER	88	89	89	1
JOINT SERVICE*	84	82	76	-8
NORTH	87	89	87	0
North Army	77	90	83	6
North Navy	95	90	90	-5
North Air Force	93	86	89	-4
North Other	87	89	88	1
North Joint Service*	84	82	76	-8
SOUTH	90	89	91	1
South Army	92	91	95	4
South Navy	82	87	93	12
South Air Force	90	83	79	-11
South Other	90	89	91	1
WEST	87	90	88	0
West Army	76	92	88	12
West Navy	90	92	85	-5
West Air Force	92	81	92	-1
West Other	88	90	88	0
OVERSEAS	62	67	62	0
Overseas Europe	56	53	66	10
Overseas Pacific	60	82	60	0
Overseas Latin America	70	74	56	-14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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