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Active Duty , All Regions Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 82 | 82 | 82 | 0 |
| US MHS | 76 | 76 | 78 | 2 |
| ARMY | 73 | 75 | 75 | 2 |
| NAVY | 74 | 73 | 74 | 0 |
| AIR FORCE | 77 | 76 | 76 | -1 |
| OTHER | 84 | 81 | 86 | 2 |
| JOINT SERVICE* | 70 | 64 | 79 | 9 |
| NORTH | 78 | 75 | 80 | 2 |
| North Army | 80 | 77 | 72 | -8 |
| North Navy | 71 | 73 | 79 | 8 |
| North Air Force | 80 | 74 | 75 | -4 |
| North Other | 86 | 80 | 87 | 1 |
| North Joint Service* | 70 | 64 | 79 | 9 |
| SOUTH | 74 | 77 | 76 | 2 |
| South Army | 69 | 74 | 72 | 4 |
| South Navy | 74 | 73 | 72 | -3 |
| South Air Force | 75 | 74 | 76 | 1 |
| South Other | 83 | 85 | 83 | 0 |
| WEST | 76 | 75 | 78 | 2 |
| West Army | 69 | 75 | 78 | 9 |
| West Navy | 77 | 70 | 66 | -10 |
| West Air Force | 78 | 77 | 77 | -1 |
| West Other | 82 | 79 | 87 | 5 |
| OVERSEAS | 74 | 77 | 79 | 5 |
| Overseas Europe | 73 | 76 | 72 | -1 |
| Overseas Pacific | 74 | 78 | 82 | 8 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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