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Active Duty , All Regions Customer Service Getting Information |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 68 | 66 | 71 | 2 |
| ARMY | 64 | 67 | 68 | 4 |
| NAVY | 67 | 63 | 65 | -2 |
| AIR FORCE | 68 | 67 | 66 | -2 |
| OTHER | 79 | 70 | 81 | 2 |
| JOINT SERVICE* | 59 | 46 | 68 | 9 |
| NORTH | 71 | 64 | 73 | 2 |
| North Army | 73 | 67 | 62 | -10 |
| North Navy | 62 | 63 | 73 | 11 |
| North Air Force | 71 | 65 | 63 | -8 |
| North Other | 80 | 69 | 84 | 3 |
| North Joint Service* | 59 | 46 | 68 | 9 |
| SOUTH | 67 | 68 | 69 | 2 |
| South Army | 58 | 64 | 69 | 11 |
| South Navy | 68 | 67 | 64 | -5 |
| South Air Force | 67 | 65 | 65 | -2 |
| South Other | 82 | 77 | 74 | -7 |
| WEST | 68 | 66 | 70 | 3 |
| West Army | 61 | 71 | 71 | 11 |
| West Navy | 69 | 58 | 54 | -16 |
| West Air Force | 69 | 68 | 69 | 0 |
| West Other | 76 | 67 | 83 | 8 |
| OVERSEAS | 64 | 67 | 67 | 3 |
| Overseas Europe | 64 | 59 | 55 | -8 |
| Overseas Pacific | 59 | 74 | 72 | 13 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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