Active Duty , Claims Processing , All Regions


Active Duty , All Regions Claims Processing 2013
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	86	88
US MHS	81	85
ARMY	83	89
NAVY	69	72
AIR FORCE	82	89
OTHER	86	86
JOINT SERVICE	*******	*******
NORTH	83	87
North Army	90	97
North Navy	80	82
North Air Force	80	89
North Other	86	88
North Joint Service	*******	*******
SOUTH	82	86
South Army	88	92
South Navy	65	73
South Air Force	79	87
South Other	88	86
WEST	80	81
West Army	78	81
West Navy	58	58
West Air Force	87	92
West Other	85	84
OVERSEAS	66	79
Overseas Europe	61	77
Overseas Pacific	73	82
Overseas Latin America	*******	*******
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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