Active Duty , Claims Processing , All Regions


Active Duty , All Regions Claims Processing Claims Handled Correctly
	2011	2012	2013	Trend
Benchmark	88	88	88	0
US MHS	86	83	85	-1
ARMY	84	80	89	5
NAVY	87	81	72	-15
AIR FORCE	86	83	89	3
OTHER	88	87	86	-2
JOINT SERVICE*	78	83	*******	*******
NORTH	84	85	87	3
North Army	83	90	97	14
North Navy	86	83	82	-5
North Air Force	83	81	89	6
North Other	85	86	88	2
North Joint Service*	78	83	*******	*******
SOUTH	84	80	86	3
South Army	79	68	92	13
South Navy	82	71	73	-9
South Air Force	84	81	87	3
South Other	89	94	86	-3
WEST	89	85	81	-8
West Army	88	84	81	-7
West Navy	92	83	58	-34
West Air Force	89	89	92	3
West Other	89	82	84	-5
OVERSEAS	86	79	79	-7
Overseas Europe	88	91	77	-10
Overseas Pacific	86	60	82	-5
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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