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Active Duty , West Navy
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 73 72 87 78 83 58 52 67 72 90 83
NAVY 71 72 85 74 70 53 46 63 66 88 82
WEST 72 73 88 78 80 57 52 64 68 87 82
West Navy 76 73 85 66 58 49 48 58 59 84 80
NBHC NAS North Island 74 69 *** *** *** 62 50 64 66 87 91
NBHC NTC San Diego *** 56 *** *** *** 57 60 *** *** 98 91
NBHC Port Hueneme 68 65 86 *** *** 53 50 70 74 84 80
NH Bremerton *** *** *** *** *** 52 56 *** *** 79 ***
NH Camp Pendleton *** *** *** *** *** *** *** *** *** 81 ***
NH LeMoore *** 76 *** *** *** 52 49 *** *** 72 75
NH Oak Harbor 61 66 98 *** *** 44 50 78 *** 84 84
NHC Hawaii *** 83 *** *** *** 66 52 49 *** 89 78
NMC San Diego *** *** *** *** *** 47 50 *** *** 76 72
TRICARE Outpatient-Chula Vista *** *** *** *** *** *** *** *** *** *** ***
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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