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Active Duty Dependents , All Regions Customer Service Getting Information |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 72 | 74 | 72 | 0 |
| ARMY | 68 | 78 | 65 | -3 |
| NAVY | 72 | 69 | 72 | 0 |
| AIR FORCE | 66 | 67 | 72 | 5 |
| OTHER | 74 | 75 | 75 | 1 |
| JOINT SERVICE* | 63 | 63 | 66 | 3 |
| NORTH | 71 | 73 | 70 | -1 |
| North Army | 70 | 85 | 66 | -5 |
| North Navy | 78 | 66 | 71 | -7 |
| North Air Force | 68 | 66 | 73 | 5 |
| North Other | 71 | 74 | 72 | 1 |
| North Joint Service* | 63 | 63 | 66 | 3 |
| SOUTH | 72 | 73 | 73 | 1 |
| South Army | 67 | 72 | 63 | -4 |
| South Navy | 65 | 76 | 88 | 23 |
| South Air Force | 67 | 62 | 74 | 7 |
| South Other | 78 | 76 | 76 | -2 |
| WEST | 72 | 75 | 74 | 3 |
| West Army | 73 | 78 | 71 | -2 |
| West Navy | 69 | 69 | 71 | 2 |
| West Air Force | 67 | 72 | 69 | 2 |
| West Other | 74 | 77 | 80 | 6 |
| OVERSEAS | 57 | 70 | 52 | -5 |
| Overseas Europe | 49 | 71 | 50 | 1 |
| Overseas Pacific | 73 | 67 | 54 | -18 |
| Overseas Latin America | 67 | 73 | 65 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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