 |
 |
|||
|
Active Duty Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time |
||||
| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 85 | 86 | 87 | 2 |
| ARMY | 85 | 89 | 84 | -1 |
| NAVY | 88 | 85 | 87 | -1 |
| AIR FORCE | 87 | 85 | 88 | 1 |
| OTHER | 83 | 85 | 86 | 3 |
| JOINT SERVICE* | 75 | 78 | 81 | 6 |
| NORTH | 83 | 84 | 80 | -3 |
| North Army | 83 | 90 | 76 | -7 |
| North Navy | 89 | 81 | 78 | -12 |
| North Air Force | 81 | 88 | 92 | 11 |
| North Other | 82 | 83 | 81 | -1 |
| North Joint Service* | 75 | 78 | 81 | 6 |
| SOUTH | 85 | 84 | 90 | 5 |
| South Army | 92 | 83 | 93 | 1 |
| South Navy | 87 | 91 | 98 | 10 |
| South Air Force | 82 | 84 | 85 | 2 |
| South Other | 83 | 82 | 88 | 6 |
| WEST | 87 | 90 | 92 | 5 |
| West Army | 87 | 95 | 94 | 6 |
| West Navy | 87 | 89 | 94 | 7 |
| West Air Force | 91 | 86 | 91 | 0 |
| West Other | 85 | 89 | 90 | 5 |
| OVERSEAS | 74 | 72 | 62 | -12 |
| Overseas Europe | 73 | 70 | 62 | -11 |
| Overseas Pacific | 83 | 77 | 66 | -17 |
| Overseas Latin America | 59 | 64 | 54 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||