Retirees and Dependents , 2013 Composite Scores, All Regions


Retirees and Dependents , All Regions 2013 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	82	87	57	72	80	79	92	78
US MHS	83	85	94	83	91	72	74	80	78	88	79
ARMY	81	83	95	84	91	74	76	82	78	88	81
NAVY	85	84	96	77	92	74	76	81	76	85	81
AIR FORCE	84	80	93	85	91	69	68	76	81	89	82
OTHER	84	87	94	83	91	73	74	80	78	87	78
JOINT SERVICE	74	79	95	82	80	59	66	76	71	93	87
NORTH	82	85	95	85	90	71	75	82	76	89	80
North Army	80	81	96	84	93	76	73	88	80	87	81
North Navy	85	86	96	82	93	72	78	80	76	84	80
North Air Force	82	77	93	84	87	68	68	80	82	86	75
North Other	83	88	95	86	91	72	77	83	75	84	78
North Joint Service	74	79	95	82	80	59	66	76	71	93	87
SOUTH	85	85	94	82	91	74	74	80	79	87	79
South Army	86	84	95	84	91	78	81	86	82	86	81
South Navy	87	85	94	82	95	77	76	83	71	83	79
South Air Force	86	84	93	87	91	72	70	76	80	89	80
South Other	85	86	94	81	91	73	74	79	79	88	77
WEST	82	84	93	82	91	71	72	76	78	87	81
West Army	77	84	93	82	92	71	74	74	69	90	78
West Navy	83	83	96	69	90	74	75	81	85	83	83
West Air Force	85	78	93	84	93	66	67	74	82	88	83
West Other	83	86	93	85	91	72	73	77	78	87	81
OVERSEAS	76	75	94	82	70	55	63	82	75	88	81
Overseas Europe	76	73	93	86	69	48	64	79	80	87	79
Overseas Pacific	80	80	96	86	75	62	62	82	67	95	86
Overseas Latin America	67	70	94	70	66	57	63	87	78	77	70
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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