Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service Courteous Customer Service
	2011	2012	2013	Trend
Benchmark	90	90	90	0
US MHS	91	91	90	0
ARMY	90	93	92	2
NAVY	87	94	89	2
AIR FORCE	90	89	90	0
OTHER	91	90	90	-1
JOINT SERVICE*	91	91	88	-3
NORTH	91	90	91	0
North Army	89	93	93	4
North Navy	86	95	92	6
North Air Force	90	93	89	-1
North Other	92	88	91	-2
North Joint Service*	91	91	88	-3
SOUTH	90	92	90	1
South Army	91	95	92	1
South Navy	90	99	94	4
South Air Force	88	86	92	3
South Other	90	92	90	0
WEST	92	91	89	-2
West Army	91	92	91	-1
West Navy	88	90	83	-4
West Air Force	91	90	90	-1
West Other	92	92	91	-2
OVERSEAS	86	75	90	3
Overseas Europe	95	85	90	-5
Overseas Pacific	81	69	94	13
Overseas Latin America	*******	66	83	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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