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Retirees and Dependents , All Regions Claims Processing 2013 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 86 | 88 |
| US MHS | 90 | 92 |
| ARMY | 89 | 92 |
| NAVY | 92 | 93 |
| AIR FORCE | 89 | 92 |
| OTHER | 90 | 92 |
| JOINT SERVICE | 77 | 82 |
| NORTH | 89 | 90 |
| North Army | 91 | 94 |
| North Navy | 93 | 93 |
| North Air Force | 87 | 88 |
| North Other | 91 | 91 |
| North Joint Service | 77 | 82 |
| SOUTH | 91 | 92 |
| South Army | 91 | 91 |
| South Navy | 94 | 96 |
| South Air Force | 89 | 93 |
| South Other | 91 | 92 |
| WEST | 89 | 94 |
| West Army | 91 | 94 |
| West Navy | 88 | 93 |
| West Air Force | 92 | 95 |
| West Other | 87 | 94 |
| OVERSEAS | 63 | 76 |
| Overseas Europe | 59 | 78 |
| Overseas Pacific | 68 | 81 |
| Overseas Latin America | 66 | 66 |
| Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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