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2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 78 78 91 81 88 66 64 74 75 90 81
ARMY 74 73 90 77 87 65 61 71 75 91 82
NAVY 77 77 91 78 85 63 60 73 70 88 81
AIR FORCE 79 74 89 80 89 63 57 69 77 91 84
OTHER 81 85 92 84 89 71 70 77 76 89 80
JOINT SERVICE 67 73 92 79 79 58 57 71 71 92 87
NORTH 76 77 91 81 87 64 63 75 74 90 81
North Army 74 71 88 75 88 63 57 70 77 91 85
North Navy 74 75 88 80 86 61 58 72 69 89 80
North Air Force 79 72 89 80 87 62 59 72 74 90 82
North Other 79 85 93 84 88 68 73 79 75 89 78
North Joint Service 67 73 92 79 79 58 57 71 71 92 87
SOUTH 81 79 91 81 90 70 65 75 78 90 82
South Army 80 75 92 77 92 70 66 76 80 91 82
South Navy 81 79 92 82 88 67 63 76 76 88 81
South Air Force 79 73 89 81 87 64 59 69 77 91 84
South Other 83 84 92 82 90 73 69 76 78 90 81
WEST 78 78 91 81 88 66 63 72 74 89 82
West Army 72 75 90 80 87 66 63 70 71 90 79
West Navy 80 78 91 71 82 62 60 72 68 87 81
West Air Force 78 74 89 81 92 63 56 68 79 90 84
West Other 82 86 92 85 89 72 71 76 75 89 83
OVERSEAS 70 74 90 78 73 59 55 68 69 89 83
Overseas Europe 73 74 90 74 73 58 57 65 68 90 83
Overseas Pacific 67 76 90 81 74 60 53 70 69 90 85
Overseas Latin America 66 66 88 81 71 60 51 75 73 80 85
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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