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All Users , All Regions Claims Processing 2013 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 86 | 88 |
| US MHS | 87 | 89 |
| ARMY | 86 | 89 |
| NAVY | 83 | 86 |
| AIR FORCE | 87 | 91 |
| OTHER | 88 | 90 |
| JOINT SERVICE | 76 | 82 |
| NORTH | 86 | 88 |
| North Army | 86 | 90 |
| North Navy | 85 | 87 |
| North Air Force | 86 | 88 |
| North Other | 88 | 88 |
| North Joint Service | 76 | 82 |
| SOUTH | 89 | 91 |
| South Army | 91 | 93 |
| South Navy | 87 | 90 |
| South Air Force | 84 | 90 |
| South Other | 89 | 91 |
| WEST | 87 | 90 |
| West Army | 88 | 86 |
| West Navy | 82 | 83 |
| West Air Force | 91 | 93 |
| West Other | 87 | 91 |
| OVERSEAS | 65 | 81 |
| Overseas Europe | 61 | 84 |
| Overseas Pacific | 70 | 78 |
| Overseas Latin America | 68 | 74 |
| Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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