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All Users , All Regions Claims Processing |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 88 | 88 | 88 | 1 |
| ARMY | 85 | 87 | 87 | 2 |
| NAVY | 88 | 86 | 85 | -3 |
| AIR FORCE | 88 | 87 | 89 | 1 |
| OTHER | 88 | 89 | 89 | 1 |
| JOINT SERVICE* | 81 | 84 | 79 | -2 |
| NORTH | 86 | 88 | 87 | 1 |
| North Army | 85 | 91 | 88 | 3 |
| North Navy | 88 | 84 | 86 | -2 |
| North Air Force | 85 | 87 | 87 | 2 |
| North Other | 87 | 89 | 88 | 1 |
| North Joint Service* | 81 | 84 | 79 | -2 |
| SOUTH | 88 | 88 | 90 | 2 |
| South Army | 85 | 81 | 92 | 7 |
| South Navy | 86 | 86 | 88 | 3 |
| South Air Force | 87 | 88 | 87 | 1 |
| South Other | 89 | 90 | 90 | 1 |
| WEST | 89 | 90 | 88 | -1 |
| West Army | 88 | 90 | 87 | -1 |
| West Navy | 90 | 89 | 82 | -8 |
| West Air Force | 91 | 88 | 92 | 1 |
| West Other | 89 | 91 | 89 | 1 |
| OVERSEAS | 80 | 76 | 73 | -7 |
| Overseas Europe | 79 | 81 | 73 | -7 |
| Overseas Pacific | 85 | 67 | 74 | -11 |
| Overseas Latin America | 75 | 75 | 71 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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