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All Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 87 | 1 |
| ARMY | 83 | 86 | 86 | 3 |
| NAVY | 88 | 85 | 83 | -4 |
| AIR FORCE | 87 | 86 | 87 | 0 |
| OTHER | 87 | 88 | 88 | 1 |
| JOINT SERVICE* | 77 | 81 | 76 | -2 |
| NORTH | 85 | 87 | 86 | 1 |
| North Army | 81 | 90 | 86 | 5 |
| North Navy | 88 | 83 | 85 | -3 |
| North Air Force | 84 | 86 | 86 | 2 |
| North Other | 86 | 88 | 88 | 1 |
| North Joint Service* | 77 | 81 | 76 | -2 |
| SOUTH | 87 | 87 | 89 | 2 |
| South Army | 83 | 81 | 91 | 7 |
| South Navy | 85 | 85 | 87 | 2 |
| South Air Force | 85 | 87 | 84 | -1 |
| South Other | 89 | 88 | 89 | 1 |
| WEST | 88 | 88 | 87 | -1 |
| West Army | 87 | 89 | 88 | 1 |
| West Navy | 90 | 88 | 82 | -8 |
| West Air Force | 90 | 87 | 91 | 1 |
| West Other | 87 | 89 | 87 | 0 |
| OVERSEAS | 76 | 72 | 65 | -11 |
| Overseas Europe | 75 | 75 | 61 | -14 |
| Overseas Pacific | 79 | 67 | 70 | -9 |
| Overseas Latin America | 73 | 71 | 68 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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