All Users , Claims Processing , All Regions


All Users , All Regions Claims Processing Claims Handled Correctly
	2011	2012	2013	Trend
Benchmark	88	88	88	0
US MHS	89	89	89	1
ARMY	88	88	89	1
NAVY	89	87	86	-3
AIR FORCE	89	88	91	2
OTHER	89	91	90	1
JOINT SERVICE*	85	86	82	-3
NORTH	87	88	88	0
North Army	89	92	90	2
North Navy	89	86	87	-2
North Air Force	87	87	88	1
North Other	87	89	88	1
North Joint Service*	85	86	82	-3
SOUTH	88	89	91	3
South Army	86	81	93	7
South Navy	86	87	90	4
South Air Force	88	89	90	2
South Other	89	91	91	2
WEST	90	92	90	-1
West Army	89	91	86	-3
West Navy	91	91	83	-9
West Air Force	92	90	93	1
West Other	90	93	91	1
OVERSEAS	84	80	81	-3
Overseas Europe	83	87	84	0
Overseas Pacific	90	67	78	-12
Overseas Latin America	77	78	74	-4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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