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All Users , West Army
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 78 78 91 81 88 66 64 74 75 90 81
ARMY 74 73 90 77 87 65 61 71 75 91 82
WEST 78 78 91 81 88 66 63 72 74 89 82
West Army 72 75 90 80 87 66 63 70 71 90 79
Evans ACH-Ft. Carson 80 78 83 87 91 75 63 62 84 90 71
Irwin ACH-Ft. Riley 80 89 91 *** *** 67 60 71 71 96 83
L. Wood ACH-Ft. Leonard Wood 72 78 86 *** 83 67 71 81 88 89 81
Madigan AMC-Ft. Lewis 58 71 93 73 81 58 56 73 63 89 85
Munson AHC-Ft. Leavenworth 81 82 95 75 91 73 71 80 75 87 80
R W Bliss AHC-Ft. Huachuca 75 76 86 *** *** 68 60 69 65 97 77
Tripler AMC-Ft. Shafter 83 85 99 *** 92 63 66 85 63 86 72
Weed ACH-Ft. Irwin 73 70 94 *** *** 62 72 79 69 89 76
William Beaumont AMC-Ft. Bliss 66 63 79 *** 75 70 54 55 70 93 84
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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