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All Users , West Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 87 | 1 |
| NAVY | 88 | 85 | 83 | -4 |
| WEST | 88 | 88 | 87 | -1 |
| West Navy | 90 | 88 | 82 | -8 |
| NBHC NAS North Island | 92 | 86 | *** | *** |
| NBHC NTC San Diego | 86 | 86 | *** | *** |
| NBHC Port Hueneme | 87 | 89 | 80 | -7 |
| NH Bremerton | 88 | 87 | 78 | -10 |
| NH Camp Pendleton | 93 | 93 | 97 | 5 |
| NH LeMoore | 91 | 86 | 86 | -5 |
| NH Oak Harbor | 81 | 85 | *** | *** |
| NHC Hawaii | 82 | 94 | *** | *** |
| NMC San Diego | 90 | 86 | 75 | -16 |
| TRICARE Outpatient-Chula Vista | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||