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All Users , Overseas Pacific
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 78 78 91 81 88 66 64 74 75 90 81
OVERSEAS 70 74 90 78 73 59 55 68 69 89 83
Overseas Pacific 67 76 90 81 74 60 53 70 69 90 85
18th Med Grp-Kadena AB 71 59 83 *** *** 58 49 67 76 87 86
374th Med Grp-Yokota AB *** 84 *** *** *** 60 49 *** *** 90 88
51st Med Grp-Osan AB 68 73 92 *** *** 60 62 74 *** 90 84
NH Guam-Agana 75 76 99 *** *** 77 75 91 *** 96 87
NH Okinawa 72 80 95 *** *** 61 51 77 66 86 91
NH Yokosuka 72 81 93 *** *** 61 51 73 72 93 85
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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