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All Users , North Navy
2013 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 57 72 80 79 92 78
US MHS 78 78 91 81 88 66 64 74 75 90 81
NAVY 77 77 91 78 85 63 60 73 70 88 81
NORTH 76 77 91 81 87 64 63 75 74 90 81
North Navy 74 75 88 80 86 61 58 72 69 89 80
NBHC Little Creek 76 74 89 82 *** 72 66 79 75 90 80
NBHC Navsta Sewells 70 63 87 70 87 53 45 64 72 93 73
NBHC Oceana 65 61 87 *** *** 66 60 61 62 93 80
NH Camp Lejeune 71 74 78 80 77 58 46 60 63 87 79
NHC Annapolis 86 76 96 *** *** 61 63 80 81 86 86
NHC Cherry Point 75 72 89 *** 82 60 55 69 74 92 87
NHC Patuxent River 73 72 92 78 79 60 60 66 75 92 78
NHC Quantico 60 66 89 57 74 57 48 66 70 93 85
NMC Portsmouth 79 80 92 91 91 65 66 82 74 91 80
Naval Hlth Clinic New England 79 84 92 84 98 73 66 67 66 90 86
Source: 2013 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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