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All Users , North Navy Customer Service Courteous Customer Service |
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| 2011 | 2012 | 2013 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 87 | 89 | 89 | 1 |
| NAVY | 85 | 87 | 87 | 2 |
| NORTH | 88 | 88 | 88 | 0 |
| North Navy | 84 | 87 | 87 | 3 |
| NBHC Little Creek | 95 | 92 | 86 | -8 |
| NBHC Navsta Sewells | 79 | 78 | 82 | 3 |
| NBHC Oceana | 79 | 85 | *** | *** |
| NH Camp Lejeune | 89 | 98 | 84 | -4 |
| NHC Annapolis | 82 | 90 | *** | *** |
| NHC Cherry Point | 71 | 93 | *** | *** |
| NHC Patuxent River | 83 | 89 | 88 | 5 |
| NHC Quantico | 79 | 85 | 73 | -7 |
| NMC Portsmouth | 83 | 76 | 95 | 12 |
| Naval Hlth Clinic New England | 90 | 87 | 92 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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