Back to Top Skip to main content

The Enhanced Multi-Service Markets (eMSM) Course

Format: Resident and VTT as required

This course is a Tri-Service event designed for personnel assigned to the Enhanced Multi-Service Markets (eMSM). The course provides them with the administrative tools to successfully manage in the eMSM construct. Topics discussed include: DHA and Market Governance, Appointing and Referral Management, Access to Care, Leakage and Recapture, Integration of the Direct and Purchase Care Systems, HRO, Provider Productivity and Patient Experience. 

  • Contracting
  • Budgeting
  • Quality Management
  • Tools available through the TRICARE Operations Center
  • Efficient Scheduling and Utilization Management
  • And more

One of the additional benefits to the attendees is the interaction that takes place among the group. Group discussions allow the attedees to ask direct questions and receive first-hand answers regarding management tools and practices that are or have the potential to impact the military healthcare management arena. This course is centrally funded and held in San Antonio, Texas twice per year. 

Next Course Dates

  • September 12-15, 2017: Postponed and moved to February
  • February 13-16, 2018
  • June 12-15, 2018

To receive CME credit for distance learning modules, you must first complete a one-time enrollment at the Air Force CME site. >>View the Instructions

Go to the eMSM Course Community of Interest

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing: Download a PDF Reader or learn more about PDFs.