Back to Top Skip to main content Skip to sub-navigation

DHA Appointing Portal simplifies signing up for COVID-19 vaccination

Image of military health personnel wearing a face mask scheduling COVID-19 vaccine shots. Click to open a larger version of the image. An Airman navigates the DHA Appointing Portal to schedule a COVID-19 vaccine at Hanscom Air Force Base, Massachusetts, April 6. The portal allows service members, civilian employees, and TRICARE beneficiaries to schedule vaccine doses at their installation’s vaccination sites (Photo by: Todd Maki, 66th Air Base Group Public Affairs).

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus | COVID-19 Vaccine Efforts | Health Innovation Toolkit

When a new online and easy-to-use COVID-19 vaccine appointment portal was launched as a pilot program at 28 military medical treatment facilities last December, the hope was to expand it globally in the first few months of 2021.

That goal is being accomplished, and in the last month, military service members and beneficiaries around the world have been able to quickly and easily make their own COVID-19 vaccination appointments using the tool, called the DHA Appointing Portal (DAP).

"DAP is a simple online tool to help patients schedule the time and date for your COVID-19 vaccine appointment at your closest military hospital or clinic," said Air Force Lt. Col. Regina Tow, project manager, DHA COVID-19 Vaccine Information Technology Planning. "It's accessible from outside the Department of Defense network on any computer, tablet, or smartphone."

The innovation originated at Madigan Army Medical Center, Joint Base Lewis-McChord in Washington state, last year, and after the pilot, it is now "stood up from Landstuhl (Medical Center), Germany, all the way to Korea," said Rick Barnhill, deputy chief medical information officer at Madigan Army Medical Center, JBL-M. Barnhill was quick to credit his lead computer scientist, Scott Evans, with development of the low-cost tool.

Army Maj. Heather Woodruff, chief of the Clinical Systems Support Department for the Directorate of Healthcare Operations at Fort Belvoir Community Hospital in Virginia, was involved with the pilot program.

"Across our Military Health System, one of our biggest constraints was having a good scheduling platform for our beneficiaries and for those (non-military) personnel eligible to receive the COVID-19 vaccine," said Woodruff, DAP's administrator at Fort Belvoir. "We didn't have an appointing center ... and not everybody had access to TRICARE online, so it was really kind of challenging.

Rick Barnhill sitting in front of a screen with all the COVID-19 vaccination appointments scheduled
Rick Barnhill, the deputy chief of informatics, sits in front of a screen displaying the COVID-19 vaccination appointment scheduling application that he and his team created at Madigan Army Medical Center on Joint Base Lewis-McChord, Washington, that has been adopted as the scheduler by Defense Health Agency (Photo by: Madigan Army Medical Center Public Affairs).

Woodruff noted that she and her colleagues were using Excel spreadsheets to fashion together bookings for different agencies, made more complicated by the tiered system of priority for those eligible for the vaccines over the winter.

"What we really needed and what this portal has done is given us the capability to have a non-restrictive appointing platform that can be accessed from any network for patients to schedule," she said. "They don't have to have a (Common Access Card), they don't have to be on a military network. They can do it from their personal computers, their personal Wi-Fi. It has allowed us to maximize patient appointments - getting as many people through the door as we can.

Navy Master Chief Petty Officer Kenneth Puckett, senior enlisted leader at Naval Medical Readiness Training Unit in Groton, Connecticut, said his command was only in the initial weeks of the rollout of DAP, transitioning from the U.S. Fleet Forces mid-Atlantic region's Vaccine Tasking Order process. April 12 was Groton's first full day of use for the portal.

"On our end we did not have any bugs or issues with it," Puckett said. "Any first day jitters were based on communications, like instructions on the greeting page that weren't followed, but nothing inherent to the web site."

Groton capped its doses per day to 100 to start.

The sites are all centrally hosted on servers at Madigan.

"Nobody has to load anything at their hospital, or locally - we have it all here for them," Barnhill said.

the DAP logo
For more information about the DAP, see Schedule Your COVID Vaccine Appointment with DHA Appointing Portal: https://newsroom.tricare.mil/Articles/Article/2570153/schedule-your-covid-vaccine-appointment-with-dha-appointing-portal

The sites have unique landing pages that detail eligible patient groups and which vaccine is being used. These vary and are subject to change daily. The Dunham Army Health Clinic in Pennsylvania, for example, recently showed a week-by-week dose eligibility breakdown for April and May. Meanwhile, at seven sites on Okinawa, Japan, vaccines were already available for anyone 18 and over, with no medical condition required.

But the sites are otherwise uniform in their intuitive step-by-step list of pages, which lead the user to a calendar that outlines days with appointments. Once you click on an appointment time, a short questionnaire is filled out and one's request for an appointment is sent to the MTF.

As with any new software platform, the sites have not been without bugs from the admin side. Issues are brought to DHA's attention to work with the developers to make corrections, Woodruff said, adding that she's confident hurdles can be overcome quickly. Even with a few bugs, the portal is an invaluable tool where none existed before, she said.

Since last month, hundreds more sites have been fielded. Use of the system is not mandatory, but if a site chooses not to use DAP, it must use another DHA-approved documentation method. The DHA offers weekly DAP training sessions to demonstrate system functionality and to educate MTFs about system capabilities.

"It's pretty simple, pretty straightforward, easy to get into, easy to book," said Puckett.

The sites will be adaptable for other future uses.

"You can modify this for any immunization or appointment type, so, say for next fall and flu season, you could certainly (schedule) your flu shots through this (portal)," Barnhill explained. "Boosters for COVID vaccinations, we could add that in. School physicals...there's a lot of different things you can do with a web tool like this as far as setting people up for events and care."

The DAP is just one of the available paths to make a vaccine appointment. The Military Health System has several tools to help TRICARE beneficiaries and DOD community members schedule a COVID-19 vaccine appointment. Those individuals who are eligible and authorized can visit TRICARE COVID-19 Vaccine Appointments Directory, to see what appointment tools each location within the MHS is using.

More information about the DAP can be found in the DAP toolkit

You also may be interested in...

Decision Memorandum on TRICARE Implementation of the "Families First Coronavirus Response Act"

Publication
4/7/2020

The Families First Coronavirus Response Act, Public Law 116-127, Division F, Section 6006(a), limits TRICARE authority to impose copayment or other cost-sharing for novel coronavirus (COVID-19) testing and related provider visits that result in orders for or administration of Food and Drug Administration (FDA) approved, cleared, or authorized diagnostic products. In order for the Defense Health Agency (DHA) to implement, the Assistant Secretary of Defense for Health Affairs (ASD(HA)) must acknowledge the self-executing authority of the statute and direct the Director, DHA, or designee, to issue guidance implementing the statutory provisions.

Recommended Content:

About TRICARE | Coronavirus

DoD Guidance on the Use of Cloth Face Coverings

Publication
4/5/2020

Effective immediately, to the extent practical, all individuals on DoD property, installations, and facilities will wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers (this does not include in a Service member's or Service family member's personal residence on a military installation).

Recommended Content:

Coronavirus | Public Health

Policy on Accessions and Accessions Training during the COVID-19 Outbreak

Publication
4/3/2020

The Military Departments must seek ways to maximize accessions in a responsible manner to minimize a reduction in military end strength and the potential deterioration of mid-and long-term readiness and capacity.

Recommended Content:

Coronavirus

Transition of Military Medical Treatment Facilities from Military Departments to the Defense Health Agency during the COVID-19 Response

Publication
4/2/2020

The Department's MTF transition plan is conditions-based. While the transition of MTFs to DHA is continuing, the COVID-19 response requirements are impacting DHA's ability to meet all required conditions. The need for the DHA and MILDEPs to refocus efforts away from the transition to support the COVID-19 response led to questions regarding the future of MTF Transition.

Recommended Content:

Coronavirus | Military Health System Transformation

Tiered Telehealth Health Care Support for COVID-19

Publication
3/31/2020

This memorandum establishes guidance for the use of Telehealth (TH) Information Technology (IT) tools in support of the clinical care required for patients across the spectrum of COVID-19 illness

Recommended Content:

About TRICARE | Public Health | Coronavirus

Pharmacy Guidance for Market MTFs

Publication
3/31/2020

Message to Pharmacy Beneficiaries regarding military pharmacy services during the COVID-19 pandemic.

Recommended Content:

Coronavirus | TRICARE Pharmacy Operations | About TRICARE

MHS Minute Combatting COVID 19

Video
3/30/2020
MHS Minute Combatting COVID 19

Agencies across the federal government are partnering up to combat COVID-19. Find out how the Military Health System is doing its part to support the U.S. response to this pandemic, while ensuring our Service members remain ready.

Recommended Content:

Coronavirus | Coronavirus and the COVID-19 Vaccine

Q & A: Policy Exception for Telehealth Use for ABA during COVID-19 Pandemic

Publication
3/30/2020

Question and Answer: TRICARE Autism Care Demonstration (ACD): Regarding Temporary Authorization to Utilize Telehealth for CPT Code 97156 during the COVID-19 National Emergency

Recommended Content:

Coronavirus | About TRICARE

Policy Exception for Telehealth Use for ABA during COVID-19 Pandemic

Publication
3/30/2020

Communication to ABA Providers Regarding Temporary Authorization to Utilize Telehealth for CPT Code 97156 During the COVID-19 National Emergency

Recommended Content:

Coronavirus | About TRICARE

COVID-19 Life Support Training Extension

Publication
3/19/2020

The purpose of this memorandum is to set policy guidance within the Military Health System for American Red Cross life support training (First Aid/cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED), Basic Life Support (BLS), Advanced Life Support (ALS), and Pediatric Advanced Life Support (PALS)).

Recommended Content:

Coronavirus

Terry M. Rauch, Ph.D., M.P.H., M.B.A. Acting Deputy Assistant Secretary of Defense Force Health Protection and Readiness Regarding U.S. Biodefense and Response to the Novel Coronavirus Outbreak [Testified] Before the House Committee on Oversight and Reform

Congressional Testimony
3/11/2020

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus

MHS GENESIS Patient Portal Fact Sheet

Fact Sheet
7/30/2019

This fact sheet describes the MHS GENESIS Patient Portal.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | MHS GENESIS Toolkit

Decision Memorandum on TRICARE Implementation of the "Families First Coronavirus Response Act"

Publication
4/7/2020

The Families First Coronavirus Response Act, Public Law 116-127, Division F, Section 6006(a), limits TRICARE authority to impose copayment or other cost-sharing for novel coronavirus (COVID-19) testing and related provider visits that result in orders for or administration of Food and Drug Administration (FDA) approved, cleared, or authorized diagnostic products. In order for the Defense Health Agency (DHA) to implement, the Assistant Secretary of Defense for Health Affairs (ASD(HA)) must acknowledge the self-executing authority of the statute and direct the Director, DHA, or designee, to issue guidance implementing the statutory provisions.

Recommended Content:

About TRICARE | Coronavirus

DoD Guidance on the Use of Cloth Face Coverings

Publication
4/5/2020

Effective immediately, to the extent practical, all individuals on DoD property, installations, and facilities will wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers (this does not include in a Service member's or Service family member's personal residence on a military installation).

Recommended Content:

Coronavirus | Public Health

Policy on Accessions and Accessions Training during the COVID-19 Outbreak

Publication
4/3/2020

The Military Departments must seek ways to maximize accessions in a responsible manner to minimize a reduction in military end strength and the potential deterioration of mid-and long-term readiness and capacity.

Recommended Content:

Coronavirus

Transition of Military Medical Treatment Facilities from Military Departments to the Defense Health Agency during the COVID-19 Response

Publication
4/2/2020

The Department's MTF transition plan is conditions-based. While the transition of MTFs to DHA is continuing, the COVID-19 response requirements are impacting DHA's ability to meet all required conditions. The need for the DHA and MILDEPs to refocus efforts away from the transition to support the COVID-19 response led to questions regarding the future of MTF Transition.

Recommended Content:

Coronavirus | Military Health System Transformation

Tiered Telehealth Health Care Support for COVID-19

Publication
3/31/2020

This memorandum establishes guidance for the use of Telehealth (TH) Information Technology (IT) tools in support of the clinical care required for patients across the spectrum of COVID-19 illness

Recommended Content:

About TRICARE | Public Health | Coronavirus

Pharmacy Guidance for Market MTFs

Publication
3/31/2020

Message to Pharmacy Beneficiaries regarding military pharmacy services during the COVID-19 pandemic.

Recommended Content:

Coronavirus | TRICARE Pharmacy Operations | About TRICARE

MHS Minute Combatting COVID 19

Video
3/30/2020
MHS Minute Combatting COVID 19

Agencies across the federal government are partnering up to combat COVID-19. Find out how the Military Health System is doing its part to support the U.S. response to this pandemic, while ensuring our Service members remain ready.

Recommended Content:

Coronavirus | Coronavirus and the COVID-19 Vaccine

Q & A: Policy Exception for Telehealth Use for ABA during COVID-19 Pandemic

Publication
3/30/2020

Question and Answer: TRICARE Autism Care Demonstration (ACD): Regarding Temporary Authorization to Utilize Telehealth for CPT Code 97156 during the COVID-19 National Emergency

Recommended Content:

Coronavirus | About TRICARE

Policy Exception for Telehealth Use for ABA during COVID-19 Pandemic

Publication
3/30/2020

Communication to ABA Providers Regarding Temporary Authorization to Utilize Telehealth for CPT Code 97156 During the COVID-19 National Emergency

Recommended Content:

Coronavirus | About TRICARE

COVID-19 Life Support Training Extension

Publication
3/19/2020

The purpose of this memorandum is to set policy guidance within the Military Health System for American Red Cross life support training (First Aid/cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED), Basic Life Support (BLS), Advanced Life Support (ALS), and Pediatric Advanced Life Support (PALS)).

Recommended Content:

Coronavirus

Terry M. Rauch, Ph.D., M.P.H., M.B.A. Acting Deputy Assistant Secretary of Defense Force Health Protection and Readiness Regarding U.S. Biodefense and Response to the Novel Coronavirus Outbreak [Testified] Before the House Committee on Oversight and Reform

Congressional Testimony
3/11/2020

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus

MHS GENESIS Patient Portal Fact Sheet

Fact Sheet
7/30/2019

This fact sheet describes the MHS GENESIS Patient Portal.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | MHS GENESIS Toolkit
<< < ... 31 32 33 34 35 > >> 
Showing results 511 - 522 Page 35 of 35
Refine your search
Last Updated: February 15, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.