Back to Top Skip to main content Skip to sub-navigation

Future Patient Health Education Portal Will Be “Source of Truth”

Image of Military personnel typing on a computer. Click to open a larger version of the image. Senior Airman Nadirah McKnight highlights the mission of the 21st Medical Support Squadron pharmacy section at Peterson Space Force Base, Colorado, in September, explaining the new MHS GENESIS Patient Portal. In its third phase of development, the future Virtual Education Center will be integrated into the Patient Portal (Video clip from Staff Sgt. Alexandra Longfellow, Peterson Space Force Base, Colorado).

Recommended Content:

Ready Reliable Care | Campaign Plan | Electronic Health Record: MHS GENESIS | MHS GENESIS

The Defense Health Agency is prototyping a new Virtual Education Center to provide Military Health System patients with a slate of personalized, vetted, and timely medical information to address questions that inevitably arise between appointments.

Health care providers will be able to quickly send case-specific medical information to patients via email or text message. It is an option medical experts say is better and more reliable than seeking information from the internet that may not always be accurate or appropriate for an individual patient's situation.

"One of our goals is to eventually marry this vetted information through the VEC with the emerging rollout of the MHS GENESIS Patient Portal, part of the Department of Defense's new electronic medical record system", explained Army Lt. Col. (Dr.) Maria Molina, Chief of the Medical Modernization and Simulation Division, Education and Training Directorate, at the DHA headquarters in Falls Church, Virginia.

Molina credited Army Lt. Gen. (Dr.) Ronald Place, DHA Director, for drawing attention to the importance of health literacy and the relative lack of organized information for patients, stating, "Lt. Gen. Place raised these concerns in the spring of 2020 and DHA launched new research on patient health care education across the MHS, which concluded in December and confirmed that there was indeed a gap."

"When a patient sees me, I often need to search in multiple places to gather take-home information related to their condition, which is inefficient and a poor use of the limited time I have with my patients," said Molina, who is an obstetrician-gynecologist and works one day a week at nearby Fort Belvoir Community Hospital.

"But, currently, there is no easy, consolidated way for me to give them vetted patient education," she elaborated.

Molina collaborated with the Program Manager for Medical Simulation & Training, part of DHA's Component Acquisition Executive, to translate the Education & Training Directorate needs into a solution. A contract to build the VEC prototype was awarded in September.

The VEC project aligns with DHA's "Ready Reliable Care" framework and the agency's goal of "Satisfied Patients".

"We have a vendor who has developed this capability on the commercial side and it is an incredible product," said Brett Lord, Assistant Program Manager for PM MST, headquartered in Orlando, Florida.

Military personnel looking at a computer screen
Lt. Tara Haugen, an occupational therapist assigned to Naval Medical Center San Diego's Traumatic Brain Injury Clinic, accesses patient information through the MHS GENESIS Patient Portal in March. The portal improves patient safety by allowing health care providers to store and recall patient medical records under a singular system. The future Virtual Education Center will enhance the system (U.S. Navy photo by Mass Communication Specialist 3rd Class Luke Cunningham).

With a customizable dashboard, providers can establish folders, "search all content, and save [an article] as a favorite to be stored in that folder to review at a later time," Lord said.

Molina said the project is currently in the prototype development phase. The next step will be a pilot program at several military hospitals, followed by a rollout of the service to the entire MHS enterprise expected to occur in 2023. That is where the plan to partner with MHS GENESIS will come into play.

In the future, the VEC aims to integrate a screen tab within MHS GENESIS for patient education. Providers will be able to simply click to send vetted information via email or text to the patient. The message will urge the patient to read the information and the provider will be able to see whether the patient has viewed the article.

"From a workload perspective, we did not want the doctor to have to switch systems to prescribe content," Lord said.

Molina said this method is "absolutely" preferable to patients doing their own research online because the information patients find could be unreliable or inaccurate. VEC sources will be validated by DHA.

Other clinical information will also come through the system, minimizing the possibility of, for example, losing a piece of paper handed to a patient on the way out the door. Patients will have their own customizable dashboard so they can search the entire site.

The VEC will be a "new source of truth" and a "rich virtual experience" for both patients and providers, according to the vendor. There will even be voluntary "quizlets" so patients can prepare for doctor visits, so doctors can see ahead of time whether patients have read and understood the material.

The new system will also have the capability to push out emergency information quickly.

A commercial version of the system is already in use at some civilian hospitals.

"I am very excited," Molina said, "It could have a huge impact not only on patient satisfaction, but provider satisfaction as well. Providers want to give their patients the best care possible while also being efficient and able to manage their time."

You also may be interested in...

NMCSD launches MHS GENESIS

Article
3/2/2021
Military personnel wearing face mask standing in front of the Naval Medical Center in San Diego cutting a red ribbon

Naval Medical Center San Diego deploys MHS GENESIS over the weekend.

Recommended Content:

Electronic Health Record: MHS GENESIS | Technology | MHS GENESIS Toolkit

GLWACH prepares for new electronic health record – MHS GENESIS

Article
2/24/2021
A group of military health personnel wearing face masks sitting around a table using laptops

The new EHR goes online April 24, and will provide a single health record for service members, veterans and their families.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS Quality, Patient Safety, and Access Information (for Patients)

DHA’s IT innovation continues during COVID-19 pandemic

Article
12/31/2020
Image of three military personnel, wearing masks, in front of a computer screen. Click to open a larger version of the image.

IT innovations keep pace despite COVID-19 road blocks.

Recommended Content:

Coronavirus | Research and Innovation | Technology | Electronic Health Record: MHS GENESIS | Coronavirus and the COVID-19 Vaccine

MHS GENESIS offers patients secure access for their healthcare needs

Article
12/28/2020
Image of military personnel, wearing a mask and looking at a computer screen

The Patient Portal is one of the key features and benefits for any beneficiary using MHS GENESIS.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

Top five digital health trends for military medical providers in 2021

Article
12/17/2020
Image of Dr. Pincus with text "Top Five Digital Health Trends for Military Medical Providers in 2021"

One way the MHS will provide...improved care is through DoD’s new electronic health record MHS GENESIS, which will continue its rollout through 2023.

Recommended Content:

Coronavirus | Electronic Health Record: MHS GENESIS

Wave PENDLETON sees more MTFs deploy new electronic health record

Article
12/9/2020
Image of soldier, wearing a mask, in front of a computer screen

“We are returning to regular deployments of MHS GENESIS following a pause brought on by the COVID-19 pandemic."

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

Naval Medical Forces Pacific’s commander tours NH Twentynine Palms

Article
11/12/2020
Four military personnel in uniform, wearing masks

Weber was briefed on the implementation of MHS GENESIS...and the hospital's response to COVID-19.

Recommended Content:

Combat Support | Health Readiness | Coronavirus | Electronic Health Record: MHS GENESIS | Readiness Capabilities

MHS GENESIS goes live at Naval Hospital Camp Pendleton

Article
11/2/2020
Four military personnel, wearing masks, standing in front of two computer screens that say "MHS GENESIS."

These SME’s impart invaluable knowledge to new users, enabling a successful go-live evolution

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

MHS GENESIS, DoD’s new EHR system, lands at Edwards AFB

Article
10/27/2020
Military personnel standing and sitting at a desk with multiple computer screens

MHS GENESIS is being implemented at DOD hospitals and clinics in a phased approach over the next several years.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

FEHRM expands joint HIE expanding MHS GENESIS’s reach

Article
10/26/2020
Military personnel at desk assisting an Airman with paperwork

This expansion adds a nationwide network of more than 15,000 hospitals and clinics to the 46,000 community partners already part of the joint HIE.

Recommended Content:

Joint Health Information Exchange | MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS

Navy pharmacy techs support COVID-19 and MHS GENESIS efforts

Article
10/20/2020
Navy personnel in a pharmacy

Hospital Corpsman 1st Class Aaron Souders is highlighted for his work as a Navy pharmacy technician.

Recommended Content:

Coronavirus | Electronic Health Record: MHS GENESIS | Combat Support | Coronavirus and the COVID-19 Vaccine | MHS GENESIS Toolkit

DHA Director outlines how MHS standardization bolsters reform

Article
10/15/2020
Two soldiers in masks, talking

How COVID-19 repositioned the best laid plans of the DoD.

Recommended Content:

Coronavirus | Joint Health Information Exchange | Electronic Health Record: MHS GENESIS | Military Health System Transformation | Coronavirus and the COVID-19 Vaccine | MHS GENESIS Toolkit

NH Twentynine Palms becomes first Marine Corps base to deploy new EHR

Article
9/30/2020
Military personnel standing in front of hospital with sign "MHS GENESIS GO-LIVE"

The implementation of MHS GENESIS began in 2017 in the Pacific Northwest.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

Beale AFB clinic launches new EHR -- MHS GENESIS

Article
9/29/2020
Photo of Travis Callihan

This new EHR will provide a better level of care for all Department of Defense beneficiaries.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

Weed ACH poised to implement new EHR

Article
9/22/2020
Two women, wearing masks, looking at a laptop screen.

When fully deployed, MHS GENESIS will provide a single electronic health record for service members, veterans, and their families.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit
<< < 1 2 3 4 > >> 
Showing results 31 - 45 Page 3 of 4

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.