Back to Top Skip to main content Skip to sub-navigation

Peer-to-peer Pay-It-Forward program paying dividends for MHS GENESIS

Military health personnel learning how to use MHS GENESIS A team of 28th Medical Group staff learns how to use the new MHS GENESIS electronic health record system at Ellsworth Air Force Base, South Dakota, during the system go-live event April 24, 2021 (Photo by: Staff Sgt. Hannah Malone, 28th Bomb Wing Public Affairs).

Recommended Content:

MHS GENESIS

The Defense Health Agency’s Pay-It-Forward program was designed to leverage the experience of those who had gone through the Department of Defense transition to new modern electronic health record, MHS GENESIS, to help new users.

And, according to Navy Cmdr. Victor Lin, Navy Medical Forces Pacific chief medical informatics officer, it's working.

"These SMEs (subject matter experts) impart invaluable knowledge to new users, enabling a successful go-live evolution," he said.

The program started during the go-live for MHS GENESIS at Nellis Air Force Base in Nevada in September 2020, according to Air Force Col. (Dr.) Thomas Cantilina, MHS chief health informatics officer and the deputy EHR Functional Champion.

"Similar rollouts occurred at (Marine Corps Base) Camp Pendleton and (Naval Medical Center) San Diego and we have just completed additional rollouts at 25 other MTF (military medical treatment facility) commands within Wave CARSON plus. Our goal has been to ensure safe healthcare delivery during this transition," Cantilina said.

Once fully deployed across the enterprise, MHS GENESIS will provide a consolidated electronic health record for service members, retirees, and their families that will integrate inpatient, outpatient, medical and dental information from point of injury to definitive care.

New methods of training are evolving as the rollout continues. Initiatives like Pay-it-Forward demonstrate success through deployment of individuals who have completed the training and the go-live event, assisting new users and sharing their real "on the job" experience at future sites.

The initial operating sites were in the Pacific Northwest, which started to go live in February 2017.

"It was hard," said Christopher Gruber, MHS GENESIS project officer on DHA's Health Informatics team. "We had a real hard time adopting."

Gruber said that a year later, when the next waves were starting, the commanders at Madigan Army Medical Center at Joint Base Lewis-McChord and Naval Hospital Bremerton, both in Washington state, realized, "we've got people who have been using the system – we'll send people down to help."

"The services, of their own accord, sent their smart folks, their subject matter experts in different clinical areas," Gruber said.

It takes about 12 to 15 months to train people on MHS GENESIS, he noted.

"The Leidos Partnership for Defense Health (LPDH) sends coaches in, and architects, to help you with that transition process," Gruber said. "Well, what we discovered when LPDH built the system, they know how it was intended to be used, but they (didn't) have any experience in actually using it."

Michele McCormick, Chief of End User Engagement for DHA Health Informatics, noted that there is a big cost to send people on temporary duty, pulling them away from their position at their current facility, and from home.

"But the dividends, the payoffs, are huge," she said. "We are already getting feedback from our end users at sites where we haven't even gone live yet. When your customers start, word-of-mouth, saying, "Hey, we had people come here and help us learn the system," that is huge.

"We don't have to actually advertise this. Folks are hearing about it and asking, "When am I going to get my Pay-It-Forward people?" It's probably one of the best programs we've put in place in terms of supporting our end-users. We have seen a significant change in behavior in adapting to the system."

Said Cantilina: "So far, we've seen good results with our volunteers staying for one week. But we're open to exploring other durations of time as needed."

McCormick said the Pay-It-Forward program is about peer-to-peer.

This is 'I'm a provider in behavioral health medicine, and I need to talk to another provider in behavioral health medicine about how my flow is going to change, and how I'm going to be able to use the system and adapt to it quickly,'" she said. "That is the essence of it. That your peers are helping you adapt. You've got somebody sitting there at your elbow who is just like you and performs the same work you do, every day.

That's really the connection of the Pay-It-Forward program. Every three to six months another five to 20 hospitals go live, then we keep moving," concluded McCormick.

You also may be interested in...

Defense Healthcare Management Systems Fiscal Year 2019 Annual Report

Report
3/6/2020

The Program Executive Office, Defense Healthcare Management Systems (PEO DHMS) was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record (EHR) for service members, Veterans, and their families.This Annual Report, "Setting the Standard," highlights our many accomplishments and milestones in 2019.

Recommended Content:

Defense Healthcare Management Systems | MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

Defense Healthcare Management Systems Fiscal Year 2019 Annual Report

Report
3/6/2020

The Program Executive Office, Defense Healthcare Management Systems (PEO DHMS) was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record (EHR) for service members, Veterans, and their families.This Annual Report, "Setting the Standard," highlights our many accomplishments and milestones in 2019.

Recommended Content:

Defense Healthcare Management Systems | MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

Defense Healthcare Management Systems Fiscal Year 2019 Annual Report

Report
3/6/2020

The Program Executive Office, Defense Healthcare Management Systems (PEO DHMS) was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record (EHR) for service members, Veterans, and their families.This Annual Report, "Setting the Standard," highlights our many accomplishments and milestones in 2019.

Recommended Content:

Defense Healthcare Management Systems | MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

Defense Healthcare Management Systems Fiscal Year 2019 Annual Report

Report
3/6/2020

The Program Executive Office, Defense Healthcare Management Systems (PEO DHMS) was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record (EHR) for service members, Veterans, and their families.This Annual Report, "Setting the Standard," highlights our many accomplishments and milestones in 2019.

Recommended Content:

Defense Healthcare Management Systems | MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

McCaffery offers MHS view with Blue Star Families panel

Article
2/28/2020
Thomas McCaffery (center) participated in the Blue Star Families Panel at American Red Cross National Headquarters Feb. 26. He is seen here with Amy Goyer (left), family and caregiving expert at AARP, and retired Army Lt. Gen. Patty Horoho (right), CEO of OptumServe. The panel discussed timely, quality health care for service members and their families. (Photo by MHS Communications)

The Honorable Thomas McCaffery participated in the Blue Star Families panel to discuss MHS transformation for families

Recommended Content:

Access to Health Care | Military Health System Transformation | MHS GENESIS

Achievements in 2019 provide strong foundation for year ahead

Article
12/23/2019
A Year in Review: Year of Military Health 2019

Dedication, commitment to mission praised as changes continue

Recommended Content:

TRICARE Health Program | MHS GENESIS | Research and Innovation | Medical and Dental Preventive Care Fitness | Military Health System Transformation

Payne visits service members, facilities in Puget Sound

Article
12/18/2019
Air Force Maj. Gen. Lee Payne, assistant director for Combat Support, Defense Health Agency, speaks with service members and staff at Madigan Army Medical Center during a town hall in Letterman Auditorium. Payne visited Madigan as the final stop of his tour of the Pacific Northwest military treatment facilities, also including the Air Force’s 62nd Medical Squadron, Naval Hospital Bremerton and Naval Health Clinic Oak Harbor. He conducted town halls at each location, focusing on MHS transformation, and answering questions from the audience on topics ranging from MHS GENESIS, readiness and training, and the future of military medicine. (U.S. Army photo by Ryan Graham)

Effective combat power depends on military health’s ability to build a medically ready force

Recommended Content:

Military Health System Transformation | Military Hospitals and Clinics | MHS GENESIS

MHS GENESIS enabler to more effective military health system

Article
12/17/2019
Air Force Maj. Gen. (Dr.) Lee Payne director for Combat Support at the Defense Health Agency, discusses the transformative effects of MHS GENESIS, the Department of Defense’s new electronic health record, during the 2019 Society of Federal Health Professionals’ annual meeting in National Harbor, Maryland. Payne explained that the new electronic health record will ensure high quality care for patients while protecting the safety and security of patient information. MHS GENESIS will deploy in phases to all DoD military treatment facilities by 2023. (DHA Photo)

New health record helps advance patient safety, quality care

Recommended Content:

MHS GENESIS

Lending a helping, healing hand

Article
11/20/2019
Navy Capt. Johannes Bailey, Naval Hospital Bremerton Director for Nursing Services (left) and Navy Lt. Kaitlyn Harmon, NHB Multi Service Unit (right), flank Army 1st Lt. Lauren Odegaard, from Madigan Army Medical Center, for a photo op after thanking her for her assistance. Odegaard provided assistance for the month of October in NHB's MSU to help with staffing shortages. (U.S. Navy photo by Douglas H. Stutz)

Army nurse supports Navy hospital

Recommended Content:

Military Hospitals and Clinics | MHS GENESIS | Nurses Week

Advising on defense health

Article
11/14/2019
Chris Gruber, the MHS GENESIS project officer for the Regional Health Command -- Pacific, offers a demonstration of the Department of Defense's new electronic health record, MHS GENESIS, to the Defense Health Board as they visit Madigan Army Medical Center on Joint Base Lewis-McChord, Wash., on Nov. 5. (Photo Credit: John Wayne Liston (Madigan Army Medical Center) )

The DHB is a federal advisory committee to the Secretary of Defense

Recommended Content:

Defense Health Board | MHS GENESIS

DHA leaders visit west coast medical facilities

Article
10/8/2019
Air Force Maj. Gen. Lee Payne, Defense Health Agency’s assistant director for combat support and Military Health System, GENESIS Functional Champion, and William J. Tinston (center), Defense Healthcare Management System’s program executive officer, tour Marine Corps Recruit Depot San Diego’s Naval Branch Health Clinic and observes hospital corpsman sort injections Oct. 2. (U.S. Navy photo by Mass Communication Specialist 3rd Class Jake Greenberg)

MHS GENESIS is scheduled to go live in December 2020 at military bases in the San Diego area

Recommended Content:

MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

Moments in Military Medicine: The Genesis of MHS GENESIS

Video
10/3/2019
Moments in Military Medicine: The Genesis of MHS GENESIS

Electronic records are so common, it's hard to remember a time they weren't around. Learn about the #genesisofGENESIS and how electronic health records evolved in the Military Health System over the decades.

Recommended Content:

MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office | Military Medical History | MHS GENESIS Toolkit | National Museum of Health and Medicine | MHS GENESIS

Improving inpatient care with MHS GENESIS

Article
10/2/2019
Charles Cumiskey and Lt. Col. Sherie Johnson show charge nurses at Madigan Army Medical Center some of the finer points of Clairvia on Sept. 17. Clairvia is a workload management tool in MHS GENESIS. (Photo Credit: Suzanne Ovel)

With MHS GENESIS....nursing assignments can now be refined to both ensure each nurse has the appropriate workload and continues to safely build their skills

Recommended Content:

Federal Electronic Health Record Modernization (FEHRM) Program Office | MHS GENESIS | Nurses Week

MHS GENESIS / Defense Healthcare Management System Modernization Electronic Health Record (DHMSM EHR)

Form/Template
9/30/2019

This Military Health System (MHS) Privacy Impact Assessment (PIA) summarizes the MHS GENESIS / Defense Healthcare Management System Modernization Electronic Health Record (DHMSM EHR)

Recommended Content:

MHS GENESIS | Federal Electronic Health Record Modernization (FEHRM) Program Office

DS Logon

Video
8/15/2019
DHA Seal

This video describes the various portals you can access through your DS Logon account

Recommended Content:

TRICARE Health Program | Federal Electronic Health Record Modernization (FEHRM) Program Office | MHS GENESIS | MHS GENESIS Toolkit
<< < 1 2 3 4 5  ... > >> 
Showing results 46 - 60 Page 4 of 6

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.