Back to Top Skip to main content Skip to sub-navigation

MHS GENESIS: Commanders Say Electronic Health Records Foster Improved Care

Image of An Army soldier and patient actor sports a mock impalement while providing simulated medical information to test out a new electronic medical record system designed to virtually document medical encounters in the field. The mock scenario was part of the U.S. Navy’s Rim of the Pacific exercise in 2018. (Photo: Ana Allen, U.S. Army). An Army soldier and patient actor sports a mock impalement while providing simulated medical information to test out a new electronic medical record system designed to virtually document medical encounters in the field. The mock scenario was part of the U.S. Navy’s Rim of the Pacific exercise in 2018. (Photo: Ana Allen, U.S. Army)

Recommended Content:

Military Health System Transformation | Electronic Health Record: MHS GENESIS

The Defense Health Agency recently deployed its new electronic health record system, MHS GENESIS, to 14 additional military hospitals and clinics across five states. 

As a growing number of medical commands implement the system, providers from across the Military Health System are starting to see the benefits of working with a single platform that consolidates data and records for all beneficiaries and facilities. 

“The new electronic health record allows for increased efficiency in direct patient care through streamlining numerous systems into a single system of record that is cloud-based to improve clinical care within and across organizations, locations and communities of care,” explained Army Brig. Gen. Clinton Murray, commanding general, Brooke Army Medical Center in San Antonio, Texas. BAMC deployed the new EHR in Jan. 2022. 

The new EHR system is bringing the new technology into the Military Health System and improving the capability of health care workers at every level. 

“The transition to MHS GENESIS allows the nurses and providers real-time operability that is provided all throughout the civilian community,” added Air Force Col. Linda Hageman, 99th Medical Group deputy commander at the Mike O'Callaghan Federal Hospital at Nellis Air Force Base, Nevada. 

The hospital at Nellis underwent its “Go-Live” implementation of MHS GENESIS in Sept. 2020, during a peak of the COVID-19 pandemic. Hageman said the system has improved patient care and benefited healthcare providers by allowing for a more standardized workflow and a secure exchange of information.  

Hageman said her team has learned many lessons since their initial “Go Live” implementation and subsequent system block upgrades.  Each additional block upgrade added new and improved features to enhance system functionality, and to benefit the patient.  

As more teams adopt MHS GENESIS, the Defense Health Agency is fostering a mentorship program that helps to spread the expertise of the early adopters and train new commands that are just starting the implementation on their local level. It’s called the “Pay-it-Forward program,” Hageman explained.  

“This is where staff trained during prior Go-Live implementations augment facilities when another facility implements the system. These staff utilize their experience and lessons learned to train new staff, creating a continuous learner model,” Hageman said. 

During the COVID-19 pandemic, MHS GENESIS has been instrumental in helping patients with the vaccination process. The system’s Mass Vax Tool feature has streamlined the ability to schedule patients for COVID-19 vaccines in accordance with the Department of Defense’s COVID-19 policies for prioritizing various populations based on readiness demands. 

Additionally, the Mass Vax Tool allows the hospital’s staff to complete the Defense Health Agency Form 207 – “COVID-19 VACCINE SCREENING AND IMMUNIZATION DOCUMENTATION” – in real time within the patient record. That reduces documentation time by 50% and enhances the patient–provider experience, according to Hageman.  

Expanding the cloud-based record system is helping to promote coordination between local medical commands, their higher headquarters and other key players like the Cerner Corporation, which has developed the technology underpinning the EHR system. 

“There was great teamwork between Brooke Army Medical Center, the 59th Medical Wing, the Defense Health Agency, Cerner and many other organizations to ensure the deployment was well supported with subject matter experts to maximize the success of MHS GENESIS going live, ” added Murray. 

Throughout the enterprise, MHS GENESIS currently provides inpatient and outpatient solutions at 66 medical commands with more military hospitals and clinics being added every few months. This deployment of the new EHR has increased efficiencies for patients and healthcare providers, provide better outcomes, and improved the overall beneficiary experience. 

To learn more about MHS GENESIS, the new electronic health record visit: www.health.mil/MHSGenesis.


Beneficiaries who are experiencing issues with their records or information in the MHS GENESIS Patient Portal can submit an Enterprise Service Desk ticket by calling: 1-800-600-9332. For issues logging onto the system, contact the Defense Manpower Data Center at 1-800-538-9552.

MHS GENESIS Patient Portal Registration

You also may be interested in...

Alignment of Hospitals and Clinics by Market Type

Publication
5/26/2021

Recommended Content:

Military Health System Transformation

Transition of Military Medical Treatment Facilities from Military Departments to the Defense Health Agency during the COVID-19 Response

Publication
4/2/2020

The Department's MTF transition plan is conditions-based. While the transition of MTFs to DHA is continuing, the COVID-19 response requirements are impacting DHA's ability to meet all required conditions. The need for the DHA and MILDEPs to refocus efforts away from the transition to support the COVID-19 response led to questions regarding the future of MTF Transition.

Recommended Content:

Coronavirus | Military Health System Transformation

Break Down Barriers to Care Poster

Publication
8/13/2019

This is a poster to promote MHS GENESIS

Recommended Content:

MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS

MHS GENESIS Patient Portal Business Card

Publication
8/13/2019

This is a business card with information on the MHS GENESIS Patient Portal for staff and providers to hand out to patients.

Recommended Content:

MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS

MHS GENESIS Poster

Publication
6/4/2019

This is the poster for MHS GENESIS

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

PEO DHMS Brochure

Publication
5/20/2019

The mission of the Program Executive Office, Defense Healthcare Management Systems (PEO DHMS) is to transform the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, veterans, and their families.

Recommended Content:

Electronic Health Record: MHS GENESIS | Program Executive Office, Defense Healthcare Management Systems

MHS GENESIS Patient Portal Brochure

Publication
7/27/2018

This brochure provides details about the MHS GENESIS patient portal and its key benefits.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

MHS GENESIS Brochure

Publication
10/23/2017

This brochure includes high-level information about MHS GENESIS capabilities, the patient portal, and key benefits.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

MHS GENESIS Postcard

Publication
9/5/2017

This postcard is for MHS GENESIS locations to provide to beneficiaries as introductory information.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit

MHS GENESIS Brand Style Guide, Version 10.0

Publication
8/15/2016

The purpose of this style guide is to establish the MHS GENESIS brand guidelines and educate its users to observe the brand standards. Branding is a key supporting element for communication, training and deployment activities.

Recommended Content:

Health Care Technology | MHS GENESIS Branding | MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS
Showing results 1 - 10 Page 1 of 1
Refine your search
Last Updated: April 20, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.