Back to Top Skip to main content Skip to sub-navigation

New MHS Video Connect increases convenient access to care for patients

Image of Air Force Lt. Col. John A. DaLomba. Air Force Lt. Col. John A. DaLomba discusses the new MHS Video Connect and what it means for the MHS. (Photo by: Connected Health)

Recommended Content:

Health Care Technology | Access, Cost, Quality, and Safety | MHS Video Connect | Military Hospitals and Clinics

The following article is a first-person account by Air Force Lt. Col. John A. DaLomba, MHS GENESIS Patient Portal and MHS Video Connect solution owner at the Defense Health Agency Health Informatics Branch.

Patient empowerment and active engagement are paramount to improve health care.

The Military Health System's new MHS Video Connect allows patients to meet with their military health provider virtually through live video on any internet-connected device.

MHS Video Connect is an important step forward in providing virtual health capabilities that improve health outcomes and support military readiness. It's convenient, it's secure, and it's easy to use.

Most patients already have the devices to connect with their provider or care team and receive the care they need – without leaving their home or office. This makes virtual appointments easy to schedule and conduct. Additionally, MHS Video Connect helps reduce the time and costs related to medical treatment and travel while improving the efficiency and effectiveness of virtual health.

Open to all active-duty service members, their families, and retirees enrolled in a military medical treatment facility (MTF), this new web-based virtual health platform provides real-time access to care from almost anywhere and works with existing MHS medical processes and electronic health records. All continental United States-based hospitals and clinics expected to have this capability by the end of 2021.

Convenient and Secure

Making an appointment in MHS Video Connect is simple.

Patients can use the tools they currently use contact their assigned MTF's scheduling office or, depending on their facility, do it themselves online. Providers and their staffs must schedule the appointment through the Video Care Manager module of MHS Video Connect as well.

MHS Video Connect
"MHS Video Connect provides real-time access to care from almost anywhere." (Photo by Connected Health)

By clicking a link in a confirmation email that is sent the day the appointment was scheduled, patients can meet with their provider and care team in a secure private video treatment room unique to each appointment. Both patients and providers can add up to five guests to their appointments. This enables family members, loved ones, and medical specialists to be directly involved in supporting the patient and their treatment plan, all through a high-quality video connection.

In the Department of Defense, we have to balance convenience and ease of use with cybersecurity, which is essential to protecting our nation and those who serve it. MHS Video Connect is designed specifically for secure communications for military health care, as opposed to commercial teleconferencing or video teleconferencing platforms made for more general use.

The platform is a modified version of the Department of Veterans Affairs' video virtual health solution - VA Video Connect. We have incorporated additional cybersecurity features and vetting so patients and providers can feel confident that all personal health information transmitted through the system is secure.

Looking Forward

Development of MHS Video Connect began in the fall of 2020 and in March 2021 initial testing took place at nine locations in the continental U.S. and Alaska.

Recently, limited field evaluations have happened at three locations in Europe, one in Japan, and one in South Korea. All results have been promising and while there are some things we need to work on, we are looking forward to deploying MHS Video Connect overseas sooner than later.

Ultimately, the plan is to deploy MHS Video Connect in locations that may not have a provider or dedicated medical team. The goal is to provide care wherever patients are located, in both operational and garrison settings.

Our deployment team receives feedback from the sites using MHS Video Connect, and we optimize the system regularly based on it. We are constantly examining how we can improve MHS Video Connect to better meet patient and provider needs. For example, we identified that the clinical area that uses video virtual health the most is behavioral health, which frequently uses group appointments in treatment. Moving forward, we plan to continue upgrading MHS Video Connect with the capability to host larger group appointments.

Proactive partnerships with our patients and providers are essential for preparing for the next one to five years, when more health care is likely going to be delivered virtually. Many patients won't need to go to an actual building to receive every level of care unless a provider needs to physically examine them, retrieve samples for a lab, or perform some sort of imaging.

The Military Health System is planning for that future to help ensure it meets patients where they are and delivers world-class care as effectively as possible.

You also may be interested in...

NDAA Section 703 Report to Congress

Congressional Testimony
2/18/2020

This report provides the Department's recommendations for changes in military treatment facilities to meet the criteria established in 10 U.S.C. § 1073d

Recommended Content:

Military Health System Transformation | Military Hospitals and Clinics

Standardized System for Scheduling Medical Appointments at MTFs

Congressional Testimony
2/14/2020

S. 2943 NDAA Conference Report for FY 2017, 114-840, Sec. 709(g)

Recommended Content:

Military Hospitals and Clinics

6025.31

Policy

Military Medical Treatment Facility Pharmacy Operations

6025.10

Policy

Standard Processes, Guidelines, and Responsibilities of the DoD Patient Bill of Rights and Responsibilities in the Military Health System (MHS) Military Medical Treatment Facilities (MTFs)

3D Mammogram Screensaver

Photo
12/17/2019
3D Mammogram Screensaver

Share this screensaver to spread the word about 3-D Mammography coverage

Recommended Content:

MHS Toolkits and Branding Guidance | Access, Cost, Quality, and Safety | About TRICARE

Ft. Bliss Hospital Replacement

Congressional Testimony
11/22/2019

H.R. 2998 HAC Milcon for FY 2018 115-188 Pg. 27-28

Recommended Content:

Military Hospitals and Clinics

Improvement of Administration of DHA And MTFs

Congressional Testimony
11/21/2019

H.R. 5516, NDAA for FY 2019, Section 711(c) (Defense Health Command)

Recommended Content:

Defense Health Agency | Military Hospitals and Clinics

Nellis medical center celebrates 25 years

Article
11/13/2019
Air Force Col. Alfred Flowers, 99th Medical Group commander, and Army Staff Sgt. Michael O’Callaghan, (grandson of the former Gov. O’Callaghan) reveal a portrait of O’Callaghan during a ceremony celebrating the Mike O’Callaghan Military Medical Center’s 25th Anniversary on Nellis Air Force Base, Nevada, Nov. 12, 2019. The portrait will hang in the MOMMC to honor the center's namesake. (U.S. Air Force photo by Senior Airman Kevin Tanenbaum)

The Mike O’Callaghan Military Medical Center celebrated 25 years of operation Nov. 12

Recommended Content:

Military Hospitals and Clinics

Continuing Implementation of the Reform of the Military Health System

Policy

This memorandum directs the continued implementation of the Military Health System (MHS) organizational reform required by 10 U.S.C. § 1073c, and sections 71 land 712 of the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2019. The DoD policy for this reform is guided by the goals of improved readiness, better health, better care, and lower cost. The Department will advance these objectives through specific organizational reforms directed by Congress and the continued direction of the Secretary of Defense·anct the National Defense Strategy.

DoD and VA Mobile App Clinicians Guide

Publication
8/28/2019

This chart for health care providers identifies which DoD and VA mobile health apps provide resources and support for specific health conditions affecting service members.

Recommended Content:

Mobile Apps | Health Care Technology

DHA Prescription Pad for Connected Health

Publication
8/28/2019

Prescription pad created by DHA Connected Health permitting health care providers to "prescribe" mobile applications and websites supporting health and readiness.

Recommended Content:

Mobile Apps | Health Care Technology

DoD and VA Apps for Service Members

Publication
8/28/2019

Chart outlining the features of several DoD and VA mobile applications supporting health and readiness in service members and military families.

Recommended Content:

Mobile Apps | Health Care Technology

Special Needs Program Management Information System (SNPMIS)

Fact Sheet
8/15/2019

SNPMIS documents and reports on services provided to TRICARE patients with special needs.

Recommended Content:

Health Care Technology | Solution Delivery Division

US DoD Mobile Health Practice Guide Fourth Edition Sept 2018

Publication
8/14/2019

US DoD Mobile Health Practice Guide, Fourth Edition, is a guide for clinical health care provider to aid them in integrating digital health technology into clinical practice.

Recommended Content:

Mobile Apps | Health Care Technology

3201.05

Policy

Technology Transfer (T2) Program

<< < ... 11 12 13 14 15  ... > >> 
Showing results 211 - 225 Page 15 of 26
Refine your search
Last Updated: February 18, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.