Back to Top Skip to main content Skip to sub-navigation

Future Patient Health Education Portal Will Be “Source of Truth”

Image of Military personnel typing on a computer. Click to open a larger version of the image. Senior Airman Nadirah McKnight highlights the mission of the 21st Medical Support Squadron pharmacy section at Peterson Space Force Base, Colorado, in September, explaining the new MHS GENESIS Patient Portal. In its third phase of development, the future Virtual Education Center will be integrated into the Patient Portal (Video clip from Staff Sgt. Alexandra Longfellow, Peterson Space Force Base, Colorado).

Recommended Content:

Ready Reliable Care | Campaign Plan | Electronic Health Record: MHS GENESIS | MHS GENESIS

The Defense Health Agency is prototyping a new Virtual Education Center to provide Military Health System patients with a slate of personalized, vetted, and timely medical information to address questions that inevitably arise between appointments.

Health care providers will be able to quickly send case-specific medical information to patients via email or text message. It is an option medical experts say is better and more reliable than seeking information from the internet that may not always be accurate or appropriate for an individual patient's situation.

"One of our goals is to eventually marry this vetted information through the VEC with the emerging rollout of the MHS GENESIS Patient Portal, part of the Department of Defense's new electronic medical record system", explained Army Lt. Col. (Dr.) Maria Molina, Chief of the Medical Modernization and Simulation Division, Education and Training Directorate, at the DHA headquarters in Falls Church, Virginia.

Molina credited Army Lt. Gen. (Dr.) Ronald Place, DHA Director, for drawing attention to the importance of health literacy and the relative lack of organized information for patients, stating, "Lt. Gen. Place raised these concerns in the spring of 2020 and DHA launched new research on patient health care education across the MHS, which concluded in December and confirmed that there was indeed a gap."

"When a patient sees me, I often need to search in multiple places to gather take-home information related to their condition, which is inefficient and a poor use of the limited time I have with my patients," said Molina, who is an obstetrician-gynecologist and works one day a week at nearby Fort Belvoir Community Hospital.

"But, currently, there is no easy, consolidated way for me to give them vetted patient education," she elaborated.

Molina collaborated with the Program Manager for Medical Simulation & Training, part of DHA's Component Acquisition Executive, to translate the Education & Training Directorate needs into a solution. A contract to build the VEC prototype was awarded in September.

The VEC project aligns with DHA's "Ready Reliable Care" framework and the agency's goal of "Satisfied Patients".

"We have a vendor who has developed this capability on the commercial side and it is an incredible product," said Brett Lord, Assistant Program Manager for PM MST, headquartered in Orlando, Florida.

Military personnel looking at a computer screen
Lt. Tara Haugen, an occupational therapist assigned to Naval Medical Center San Diego's Traumatic Brain Injury Clinic, accesses patient information through the MHS GENESIS Patient Portal in March. The portal improves patient safety by allowing health care providers to store and recall patient medical records under a singular system. The future Virtual Education Center will enhance the system (U.S. Navy photo by Mass Communication Specialist 3rd Class Luke Cunningham).

With a customizable dashboard, providers can establish folders, "search all content, and save [an article] as a favorite to be stored in that folder to review at a later time," Lord said.

Molina said the project is currently in the prototype development phase. The next step will be a pilot program at several military hospitals, followed by a rollout of the service to the entire MHS enterprise expected to occur in 2023. That is where the plan to partner with MHS GENESIS will come into play.

In the future, the VEC aims to integrate a screen tab within MHS GENESIS for patient education. Providers will be able to simply click to send vetted information via email or text to the patient. The message will urge the patient to read the information and the provider will be able to see whether the patient has viewed the article.

"From a workload perspective, we did not want the doctor to have to switch systems to prescribe content," Lord said.

Molina said this method is "absolutely" preferable to patients doing their own research online because the information patients find could be unreliable or inaccurate. VEC sources will be validated by DHA.

Other clinical information will also come through the system, minimizing the possibility of, for example, losing a piece of paper handed to a patient on the way out the door. Patients will have their own customizable dashboard so they can search the entire site.

The VEC will be a "new source of truth" and a "rich virtual experience" for both patients and providers, according to the vendor. There will even be voluntary "quizlets" so patients can prepare for doctor visits, so doctors can see ahead of time whether patients have read and understood the material.

The new system will also have the capability to push out emergency information quickly.

A commercial version of the system is already in use at some civilian hospitals.

"I am very excited," Molina said, "It could have a huge impact not only on patient satisfaction, but provider satisfaction as well. Providers want to give their patients the best care possible while also being efficient and able to manage their time."

You also may be interested in...

Ready Reliable Care Timeline Placemat

Publication
6/7/2021

Provides a snapshot of key milestones the MHS achieved along its journey to advance high reliability. Highlights significant advancements since the MHS Review across access to care, patient safety, quality of care, transparency, and patient and provider experience.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

MHS Clinical Communities Overview

Publication
6/7/2021

Introduces the MHS Clinical Communities and their role in driving continuous process improvement across the MHS. Illustrates how communities identify, shape, and spread innovative solutions, and showcases several MHS Clinical Community initiatives.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Talking Points Brochure

Publication
6/7/2021

Reinforces Ready Reliable Care messaging from champions and MHS leaders to their colleagues and staff. Provides a comprehensive list of high reliability talking points, organized by several communication scenarios, for leaders to use in their everyday correspondence.

Recommended Content:

Ready Reliable Care Communications Toolkit | Ready Reliable Care

How Do You Demonstrate Ready Reliable Care Flyer

Publication
6/7/2021

Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

MTF Logistics Specialist Plays Key Role in Assuring High Reliability

Article
6/4/2021
Military personnel sitting in cubicle and smiling

Navy LSSN provided critical support to NHTP during global pandemic.

Recommended Content:

Ready Reliable Care

Coast Guard set to roll out new electronic health record system soon

Article
5/28/2021
Hands typing on a computer

U.S. Coast Guard prepares to deploy new electronic health record, MHS GENESIS, at 14 clinics and 17 sickbays in the Pacific Area by the end of August 2021.

Recommended Content:

Electronic Health Record: MHS GENESIS

MHS Minute May 2021

Video
5/28/2021
MHS Minute May 2021

In this month's MHS Minute, the DHA's commitment to transforming military health continues. The DHA officially established the Tidewater market in SE Virginia, serving over 200,000 patients. The MHS is standing up 19 markets like Tidewater to allow healthcare providers to better meet the needs of their patients by improving coordination between facilities in the area.

Recommended Content:

Military Health System Transformation | Electronic Health Record: MHS GENESIS | Health Readiness | MHS GENESIS

Peer-to-peer Pay-It-Forward program paying dividends for MHS GENESIS

Article
5/24/2021
Military health personnel learning how to use MHS GENESIS

The Defense Health Agency’s Pay It Forward program was designed to leverage the experience of those who had gone through the congressionally ordered changeover to MHS GENESIS to help new users. It’s working.

Recommended Content:

Electronic Health Record: MHS GENESIS

DHA Director visits MCAGCC to hear from the ‘Boots on the Ground’

Article
5/19/2021
Military personnel wearing face masks walking

DHA Director visits Marine Corps Air Ground Combat Center Twentynine Palms.

Recommended Content:

Electronic Health Record: MHS GENESIS | Military Health System Transformation | Coronavirus | Coronavirus and the COVID-19 Vaccine

DHA leadership recognizes, advances 60th MDG mission

Article
5/14/2021
Army Lt. Gen. Ronald Place visits Travis Air Force Base

DHA leadership visit 60th Medical Group at Travis AFB.

Recommended Content:

Coronavirus | Coronavirus and the COVID-19 Vaccine | Electronic Health Record: MHS GENESIS

Eielson nurse says technology, readiness integral to military nursing

Article
5/10/2021
Military health personnel checking the ears of a patient

Air Force 1st Lt. Katelyn Schoneweis, a clinical nurse at Eielson Medical Clinic at Eielson Air Force Base, Alaska, said technology like MHS GENESIS, working with the Army and her commander’s increased focus on readiness have already benefitted her early in her career.

Recommended Content:

Electronic Health Record: MHS GENESIS | Nursing in the Military Health System

Advancement Towards High Reliability Video

Video
5/10/2021
Advancement Towards High Reliability Video

Introduction to Ready Reliable Care Video

Recommended Content:

Ready Reliable Care

DHA, HA leaders discuss MHS Transformation at AHA panel

Article
5/6/2021
Military personnel talking at a podium

Army Lt. Gen. (Dr.) Ronald Place and Dr. Terry Adirim discussed MHS Transformation, MHS GENESIS, and highlighted the DHA’s response to COVID-19 in a virtual roundtable hosted April 12 by the American Hospital Association.

Recommended Content:

Electronic Health Record: MHS GENESIS | Military Health System Transformation | Genesis of MHS GENESIS | Coronavirus | Coronavirus and the COVID-19 Vaccine | Readiness Capabilities

Wave CARSON+ deploys new EHR to 25 more MTF commands

Article
4/30/2021
Military health personnel wearing face mask looking at  a computer

MHS GENESIS, the DOD’s new electronic health record launched at Wave CARSON + over the weekend.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit | MHS GENESIS

MHS GENESIS has successful launch at Naval Medical Center San Diego

Article
4/8/2021
Military personnel standing in front of Naval Medical Center cutting a red ribbon

The successful outcome was the result of a long-term strategy in the deployment process.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit
<< < ... 6 7 8 9 10  ... > >> 
Showing results 91 - 105 Page 7 of 11

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.