Skip to main content

Military Health System

Important Notice about Pharmacy Operations

Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

GLWACH prepares for new electronic health record – MHS GENESIS

Image of A group of military health personnel wearing face masks sitting around a table using laptops. General Leonard Wood Army Community Hospital employees attend training Feb. 4 for MHS Genesis, an electronic health record for the Military Health System. MHS Genesis will provide a single health record for service members, veterans and their families, and integrates inpatient and outpatient solutions that will connect medical and dental information across the continuum of care, from point of injury to the military treatment facility (Photo by: Chad Ashe, Gen. Leonard Wood Army Community Hospital)

General Leonard Wood Army Community Hospital is finishing preparations in anticipation of a switch to a new, modern electronic health record system.

The new EHR, known as MHS GENESIS, goes online April 24, and will provide a single health record for service members, veterans and their families. MHS GENESIS will integrate inpatient and outpatient solutions that will connect medical and dental information across the continuum of care, from point of injury to the military treatment facility.

According to Army Maj. Cynthia Anderson, GLWACH chief nursing information officer, the hospital is planning several events prior to the switch to ensure hospital staff are familiar with the new data inputs.

“The more exposure end users get to the new system and the changes that go with it, the better prepared they are for go-live,” said Anderson.

Anderson asked for patience with new processes.

“A big change that will affect patient care is the move from Tricare Online Secure Messaging to Patient Portal, which is the MHS GENESIS equivalent,” said Anderson.

Patients need to sign up for Patient Portal after April 24, she said. Patient should also create a DS Logon account prior to the deployment in late April.

“We are also planning a mock go-live event the week before,” Anderson added. “This event is our chance to test workflows that encompass multiple roles from different clinical areas as a multidisciplinary team.”

GLWACH will bring together all the roles required for the process as team members each do their part during the scenario. Each end-user will be able to see and understand the part each role plays into data entry.

“If end users can see the overall picture of how the workflow is supposed to go then they will be better prepared,” said Anderson.

You also may be interested in...

Policy
Apr 28, 2017

Federal Regulation: Army MEDCOM Regulation 40-41: Medical Service – The Patient Safety Program

This regulation outlines the activities of the Army Medical Department (AMEDD) Patient Safety Program (PSP) to identify and centrally report actual and potential events in medical/dental systems and processes and to improve patient safety and healthcare quality throughout the AMEDD.

  • Identification #: N/A
  • Type: Federal Regulation
Policy
Jun 14, 2016

Memorandum: #Ser ED/ AT0333985, Good Catch Recognition Award Process

.PDF | 213.22 KB

This memorandum describes the annual Navy Medicine "Surgeon General Good Catch Annual Recognition Award". A "Good Catch" signifies a near miss, unsafe condition, or error(s) (environmental, IT, process, system design) that was identified early to prevent and/or minimize preventable harm to patients.

  • Identification #: Ser ED/ AT0333985
  • Type: Memorandum
Policy
Oct 1, 2015

Guideline: Trusted Care Concept of Operations

.PDF | 2.31 MB

This Trusted Care concept of operations (CONOPS) describes the transformation of the Air Force Medical Service into a high reliability healthcare system. High reliability organizations (HROs), as originally described in the nuclear power and aviation industries, consistently achieve better-than-expected outcomes despite operating in complex or high ...

  • Identification #: N/A
  • Type: Guideline
Policy
Apr 27, 2015

Memorandum: First Call Resolution and Expeditious Reply to Patient Policy

.PDF | 123.07 KB

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandum
Policy
Apr 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
Policy
Mar 17, 2015

Instruction: Air Force Instruction 44-102: Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: N/A
  • Type: Instruction
Policy
Jan 21, 2015

Guideline: MEDCOM Regulation 40-49: Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: N/A
  • Type: Guideline
Last Updated: July 11, 2023
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery