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MHS Quality, Patient Safety, and Access Information (for Patients)

We are committed to making it easy for you to find information on how the Military Health System (MHS) is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military treatment facility below to see how we're doing and how we measure our performance.

Locate or Compare MHS Facilities

Locate or Compare MHS Facilities: Enter a ZIP code and distance or search by facility name.

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Want to see information about civilian providers?

Visit Hospital Compare, a national website, operated separately from the MHS. Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care. All civilian facilities in the TRICARE network can be found on Hospital Compare. 

Go to Hospital Compare

We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

Send Us Your Feedback

You also may be interested in...

Survey indicates higher satisfaction with military medical facilities

Article
1/8/2018
Staff at Madigan Army Medical Center in Tacoma, Washington, treat patients. The 2017 results of the Defense Department’s Joint Outpatient Experience Survey show an increase in patient satisfaction with military medical facilities and pharmacy care. (U.S. Army photo)

The results of the survey show an overall increase in satisfaction

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Online patient portal saves time, improves access to medical information

Article
10/30/2017
The TRICARE Online Patient Portal connects registered users with online health care information and services at military hospitals and clinics.

Patients who can more easily access their own health information using TRICARE Online are more inclined to use the health benefit

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MHS Online Transparency Site launch

Article
7/20/2017
Patients who use military hospitals and clinics will find it easier to see how their facility is performing thanks to June 28 changes by the Military Health System to its transparency website. (MHS graphic)

Recent changes put ratings at beneficiary fingertips through simple online clicks

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2016 TRICARE Inpatient Satisfaction Survey Appendices

Report
7/7/2017

The purpose of the OASD/DHA TRICARE Inpatient Satisfaction Survey (TRISS) is to monitor and report on the experience and satisfaction of Military Health System's (MHS) beneficiaries that were admitted to MHS Direct Care (DC) military treatment facilities (MTFs) or its civilian network/Purchased Care (PC) civilian hospitals. The survey instrument ...

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TIG Single Data File

Technical Document
6/1/2017

This document is a machine readable spreadsheet of MHS Transparency Measures consolidated in a single data file.

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MHS Quality, Patient Safety, and Access Information (for Patients)

Sentinel Events Across the MHS

Report
5/9/2017

We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate reporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

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HEDIS Quality of Care Measures

Report
5/9/2017

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90% of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This ...

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Military Hospital and Clinic Accreditation Status PDF Version

Report
5/9/2017

You expect your hospital or clinic to provide quality care and so do we. That's why the MHS requires all of our military clinics and hospitals go through on-site surveys by nationally-recognized accreditation organizations every three years. This report will show you the accreditation status of your facility, which accreditation organization the ...

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Military Hospital and Clinic Accreditation Status

Report
5/9/2017

You expect your hospital or clinic to provide quality care and so do we. That's why the MHS requires all of our military clinics and hospitals go through on-site surveys by nationally-recognized accreditation organizations every three years. This report will show you the accreditation status of your facility, which accreditation organization the ...

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Satisfaction Survey Results - Do Patients Recommend This Hospital

Report
5/9/2017

We value your opinion on your hospital stay. We want to see how we’re doing over time, and how we compare to civilian hospitals. We send out the same survey to all of our patients, whether you receive care from a military provider or a civilian provider in the network. This measure shows the results to the question: Would you recommend this hospital ...

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Sentinel Events by Military Hospital

Report
5/9/2017

We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate reporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

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Catheter and Central Line Infections in Military Hospitals

Report
5/9/2017

A catheter is a drainage tube that is inserted by a doctor into a patient’s urinary bladder through the urethra and is left in place to collect urine while a patient is immobile or incontinent. When not put in correctly or kept clean, or if left in place for long periods of time, catheters can become an easy way for germs to enter the body and cause ...

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Number of Deliveries in Military Hospitals PDF Version

Report
5/9/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

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Number of Deliveries in Military Hospitals

Report
5/9/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

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Satisfaction Survey Results for Seeing a Provider When Needed

Report
5/9/2017

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and ...

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