Back to Top Skip to main content Skip to sub-navigation

MHS GENESIS ‘Super Users’ Fuel MTF Transformations

Image of Military personnel cutting the cord during the system's launch. Air Force Col. Stephanie Ku, 15th Medical Group commander, cuts a cord with 15th MDG members and MHS GENESIS project integrators during the system’s launch ceremony at Joint Base Pearl Harbor-Hickam, Hawaii, in September (Photo by: Air Force Senior Airman Alan Ricker).

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS Toolkit | MHS GENESIS

The rollout of MHS GENESIS, the Military Health System's new electronic health records system, is bringing fundamental changes to military treatment facilities (MTFs) around the world. Among those tech experts helping to bring about the change, at both small clinics and major hospitals, the changeover is often called a "transformation."

From within those MTFs, a handful of new MHS GENESIS users have been trained as "Super Users," who play an important role in assisting the new end users of the system - the actual caregivers and staff of an MTF and peers who will be the ones using MHS GENESIS daily.

"The role of the Super User is to take their additional information, their training, and the additional hands-on experience that they get during their journey, to help an organization go through [the] transformation," said Kevin Abraham, change management team lead for the DoD Healthcare Management System Modernization Program Management Office in Rosslyn, Virginia. He's one of the people charged with deploying MHS GENESIS around the world, and helping to foster the development of Super Users.

"The way a Super User does that successfully is [to] work with their middle management - a department head, a clinic supervisor - to help understand and plan their local work flow," Abraham said.

"As we go live with MHS GENESIS at a facility like we just did in Hawaii, these Super Users really are that first line of support. They're able to help their peers as they go through the transformation's first couple of days."

MHS GENESIS is the new electronic health record system that the Military Health System, the Department of Veterans Affairs and the U.S. Coast Guard are implementing worldwide. It will allow a seamless exchange of current patient information among providers across the system.

Super Users always come from within a given MTF, and their number is about one for every 20 or so personnel, Abraham explained. They are a blend of military caregivers and civilians, from different medical disciplines.

MHS GENESIS trainer, training military personnel
Marion Kimani, an MHS GENESIS trainer, gives instruction to Airman 1st Class Jenna Slaughter, 355th mental health technician, at Davis-Monthan Air Force Base, Arizona, in April 2021 (Photo by: U. S. Air Force photo by Senior Airman Blake Gonzales).

"Every site is unique," he said. "Whether it's the layout of the building, how they're staffed, what their clinical capabilities are, [etc.]. In order to be effective, we want to foster that ... and infuse it with further understanding of MHS GENESIS and the nuances to it."

To be successful in the role of a Super User, it helps to have an understanding of how everyone else's roles work, added Air Force Capt. Jordan Serck, a nurse and element chief of the base operational medicine clinic at McConnell Air Force Base in Wichita, Kansas.

"I can't just understand how GENESIS works from a nurse's perspective," Serck said. "I also have to understand it from the doctor-provider perspective, the technician's, the front desk, even some of the specialty clinics [like] public health, optometry - I help with them as well."

Abraham explained how Super Users assist in the implementation of MHS GENESIS "by either answering questions about the local work flow or helping users navigate the system." Subsequently, he said, some Super Users go on to become part of the MHS GENESIS "Pay It Forward" program, going to locations targeted for near-future implementation and helping them prepare to go live.

Serck added how Super Users and end users only get so much from the computer-based training.

"The familiarity with the system really comes from hands-on experience and having somebody come over their shoulder to guide them through the process," he said.

"When we initially went live ... my primary job [became] making sure other people could do their primary jobs. Having a Super User who is knowledgeable in every role is absolutely key to success. Otherwise, people just get frustrated with the system and they would give up on the change."

So, it was especially fortunate to McConnell's new users that Serck had been through the training before - he had become a Super User at his former duty station, Travis Air Force Base in California, and had helped out with MHS GENESIS trainings at several other bases in the meantime. McConnell's system came on line in April, and after a slow walk at the start, things are at a full jog right now, Serck reports.

"Nobody likes big changes, right?" he said. "But I could tell them what it was like, and lessons learned from my previous assignment at Travis, so that they could know this is actually a beneficial change in a lot of ways. I can tell you the ways that it made my life easier. I can tell you some of the challenges, and the way we make improvements, by letting [the Defense Health Agency] know we recommend a process improvement for this or that."

The Super User, or "peer expert" as Abraham calls them, "is the fuel that drives our facilities' organizational transformation."

Abraham agrees with Serck - Super Users are "critical to the success of the implementation," Abraham said.

"The best learning happens when it's somebody who is familiar with you, and what you do. ... People just receive information better if they see that person as a peer."

You also may be interested in...

MHS Virtual Education Center Empowers Patients to Improve Outcomes

Article
7/14/2022
Army Col. (Dr.) Maria Molina provides insight on the latest MHS digital resource for patients.

The Defense Health Agency is developing the Virtual Education Center: A web-based library and communications platform that enables providers and patients to access, store, and use vetted MHS education resources more easily than ever before.

Recommended Content:

Electronic Health Record: MHS GENESIS | Ready Reliable Care | Health Care Technology | MHS GENESIS

How MHS GENESIS will become essential to patients' health journey

Article
6/21/2022
Dr. Robert Marshall, program director of the Department of Defense Clinical Informatics Fellowship at Madigan Army Medical Center.

Ensuring proper training of both providers and patients is essential for the successful integration and sustainment of MHS GENESIS into MHS care.

Recommended Content:

Health Readiness & Combat Support | Health Care Technology | MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS | MHS GENESIS

New MHS GENESIS Capabilities Deployed at BAMC and LACKLAND

Article
5/3/2022
Trauma personnel receive an extracorporeal membrane oxygenation or ECMO patient into the Emergency Department at Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Texas, Jan. 24, 2022. MHS GENESIS new functionalities support BAMC’s Level I Trauma Center. (Photo: Corey Toye, Brooke Army Medical Center)

Wave BAMC and Wave LACKLAND simultaneously deployed the new single common federal electronic health record (EHR), which the DOD calls MHS GENESIS. With these Waves, the DOD activated over 11,000 new MHS GENESIS users.

Recommended Content:

Electronic Health Record: MHS GENESIS | Program Executive Office, Defense Healthcare Management Systems | In the Spotlight

C-Suite's Culture of Care

Article
4/27/2022
U.S. Army Brig. Gen. Clinton Murray (right), Brooke Army Medical Center commanding general and an infectious disease physician, and Dr. Evan Renz, deputy to the commander for quality and safety and a general surgeon, stop to compare notes during Saturday morning rounds at BAMC on Joint Base San Antonio-Fort Sam Houston, Dec. 18, 2021. (Courtesy Photo)

It can be a balancing act, but senior leaders at Brooke Army Medical Center make it a priority to carve out time for clinical care.

Recommended Content:

Military Health System Transformation | Electronic Health Record: MHS GENESIS

MHS GENESIS: Commanders Say Electronic Health Records Foster Improved Care

Article
4/20/2022
An Army soldier and patient actor sports a mock impalement while providing simulated medical information to test out a new electronic medical record system designed to virtually document medical encounters in the field. The mock scenario was part of the U.S. Navy’s Rim of the Pacific exercise in 2018. (Photo: Ana Allen, U.S. Army)

MHS GENESIS improves health care for military beneficiaries across the enterprise.

Recommended Content:

Military Health System Transformation | Electronic Health Record: MHS GENESIS

MHS GENESIS Now Deployed at 66 of 138 Military Hospital and Clinic Commands

Article
4/8/2022
Air Force Col. Dolphis Hall, 4th Medical Group commander, left, and Chief Master Sgt. Kaleah Belin, 4th MDG senior enlisted leader, pose for a photo at the Thomas Koritz Medical Clinic at Seymour Johnson Air Force Base, North Carolina, March 19, 2022. (Photo: Air Force Senior Airman Kimberly Barrera)

MHS GENESIS is now live at Waves Bragg and Wave Hood.

Recommended Content:

Electronic Health Record: MHS GENESIS | Military Health System Transformation | Secure Patent Portals | MHS GENESIS

How Health IT Upgrades are Transforming the Military Health System

Article
4/5/2022
Dr. Barclay Butler, the Defense Health Agency’s assistant director of management, spoke at the annual Health Information Management Systems Society conference in Orlando, Florida, in March. (Photo: Claire Reznicek, MHS Communications)

Implementing an Electronic Health Record system is key to modernizing the Military Health System’s patient care.

Recommended Content:

Electronic Health Record: MHS GENESIS | Program Executive Office, Defense Healthcare Management Systems

New Electronic Health Record Rollout Will Hit Major Milestone in 2022

Article
1/12/2022
Elaine Sanchez explores the new MHS GENESIS Patient Portal at Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Texas, Oct. 6, 2021. The San Antonio Market will transition to the new electronic health record system – known as MHS GENESIS – in January 2022.

Despite the hardships, 2021 was a year of great achievements for DHA, including the successful rollout of the new electronic health record MHS GENESIS.

Recommended Content:

Electronic Health Record: MHS GENESIS | Secure Patent Portals | MHS GENESIS

How Standing Up Regional Markets is Improving Access to Health Care

Article
1/11/2022
Air Force Maj. Megan George, a registered nurse assigned to the 633d Medical Group based at Joint Base Langley-Eustis, Virginia, retrieves medical supplies from a storeroom at Hennepin Healthcare in Minneapolis, Minnesota during COVID-19 response operations, Dec. 7. The DHA has seen early success in replacing deployed personnel in their assigned markets (Photo by Navy Petty Officer 2nd Class Michael H. Lehman).

Modernizations set in motion in 2021 will optimize care and sharing of medical resources across services and the entire MHS, says U.S. Public Health Service Capt. Tracy Farrill.

Recommended Content:

Military Health System Transformation | DHA Health Care Market Structure | Electronic Health Record: MHS GENESIS | MHS GENESIS

Ask the Doc: What is the Patient Portal and What Does it Mean to Me?

Article
1/5/2022
Chief nursing information officer in-processing trainees into MHS GENESIS.

Doc asks Air Force Lt. Col. John DaLomba, Health Informatics team lead and solution owner for the MHS GENESIS Patient Portal, what the new Patient Portal means for MHS beneficiaries.

Recommended Content:

Electronic Health Record: MHS GENESIS | Secure Patent Portals | Ask The Doc | MHS GENESIS

'Open Notes' Approach Builds Stronger Provider-Patient Relationships

Article
1/4/2022
Open notes offer many evidence-based advantages through mutual communication, understanding, and collaboration.

'Open notes' enable two-way communication and feedback that encourages providers and patients to feel that they are not just on the same page, but in the same boat on a shared journey.

Recommended Content:

Electronic Health Record: MHS GENESIS | Health Care Administration & Operations | Information for Providers | MHS GENESIS

Future Patient Health Education Portal Will Be “Source of Truth”

Article
11/16/2021
Military personnel typing on a computer

DHA is prototyping a Virtual Education Center solution to provide vetted patient information in an easily accessible online resource, aimed at providing quick and consistent answers to questions that inevitably arise between medical appointments.

Recommended Content:

Ready Reliable Care | Campaign Plan | Electronic Health Record: MHS GENESIS | MHS GENESIS

Yes, You Can Still Get Old Medical Records after MHS GENESIS Transition

Article
10/1/2021
Image of the back of a man scanning IT equioment

As the Military Health System rolls out a standardized electronic health record, MHS GENESIS, across all Defense Health Agency-managed military medical treatment facilities, legacy patient records are kept in the Joint Longitudinal Viewer application.

Recommended Content:

Electronic Health Record: MHS GENESIS | Genesis of MHS GENESIS | HIPAA Information Papers

MHS GENESIS: Coming Soon to a Hawaii MTF Near You

Article
9/24/2021
A naval doctor works on the new MHS GENESIS EHR.

Wave TRIPLER to go-live in Hawaii.

Recommended Content:

Electronic Health Record: MHS GENESIS | MHS GENESIS

Coast Guard launches electronic health record system in Pacific Area

Article
9/3/2021
Coast Guard medical personnel using MHS GENESIS

U.S. Coast Guard launches electronic health record system in Pacific Area, and moves from paper records to a new EHR.

Recommended Content:

MHS GENESIS Toolkit | Electronic Health Record: MHS GENESIS | MHS GENESIS
<< < 1 2 3 4 > >> 
Showing results 1 - 15 Page 1 of 4
Refine your search
Last Updated: October 26, 2021

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.