All service members and veterans:

• Any service member or veteran who is serving or has ever served can use the program to locate a new psychological health care provider or to transition care from a current psychological health care provider to a new psychological health care provider
• InTransition supports active duty, reserve, and National Guard service members and veterans, regardless of current activation status
• InTransition supports all service members and veterans regardless of duration of service, time since discharge, or category of discharge

Transferring service members with mental health conditions or concerns who are currently receiving care are eligible for assistance under this program. The patient population to be served may include, but is not limited to, service members who:

• Are or have been receiving psychological health care scheduled for a permanent change of station or an extended temporary duty station
• Were wounded, ill, or injured and are or have been receiving psychological health care and are returning to home station following rehabilitative care at a military treatment facility, Warrior Transition Unit, or Department of Veterans Affairs facility
• Are or have been receiving psychological health treatment and are separating from active duty or are transitioning to the VA or TRICARE network
• Are in the reserve components being activated and are or have been receiving behavioral health care and must transition VA care to an MTF or TRICARE network
• Are making any transition from one location to another, including a deployed setting and are/have been receiving psychological health care, and do not fall into one of the categories above

All service members leaving military service who have received psychological health care within one year prior to their separations will be automatically enrolled in the inTransition program, but may decline participation at any time.

Any time the service member/veteran is in need of assistance either establishing or transitioning psychological health care.

InTransition coaches have the experience needed to make a solid connection with service members/veterans. For people transitioning their care, the coaches can help guide and empower them to a successful transition to their gaining provider. This hands-on guidance maintains the valuable care provided and supports health and readiness. InTransition gives the maximum opportunity for continuation of that progress. For people seeking to establish care, inTransition coaches share extensive knowledge of DOD, VA, and community health care resources. With the help of an inTransition coach, service members/veterans can avoid common barriers to care and quickly access needed services.

Yes. All providers working with service members/veterans can refer to the inTransition program. This includes but is not limited to DOD, VA and community providers. 

• An intake process to confirm service members' interest in participating, demographics, and current and gaining provider information, if available
• Telephonic coaching sessions using motivational interviewing techniques that empower service members to determine their own paths to continue in care and improve their well-being
• Answers to service members' questions about mental health care, treatment methods and techniques, provider types, outcomes measurement, etc.
• Information on the use of military support services, community resources and support groups
• The inTransition program does not replace case management of medical conditions or referral services that are already being provided

• Service member/veteran name
• Service member/veteran contact information (home phone number, cell phone number, and e-mail address)
• Service member/veteran destination or discharge status (e.g., permanent change of station destination, discharge from active duty, etc.)
• Service member/veteran psychological health diagnosis

No. The vendor executing the contract for the inTransition program is a recognized business associate of the Defense Health Agency, and must comply with the Health Insurance Portability and Accountability Act regarding privacy and security of individually identifiable health information. Neither written consent by the patient, nor a signed authorization of disclosure form, is required to refer the service member or veteran to the inTransition program. Furthermore, the vendor executing the inTransition contract will ensure that applicable privacy and security requirements are strictly maintained in accessing, handling, reporting, documenting, and storing patient-related information, whether paper or electronic. Applicable privacy and security requirements include those under the Privacy Act, HIPAA, the Alcohol, Drug Abuse and Behavioral Health Reorganization Act and implementing DOD guidance.

No. Providers can call the inTransition program with or without the service member/veteran being present, however, the call is most effective when providers and service members/veterans call together.

All inTransition coaches are licensed, masters-level psychological health clinicians with preferably a minimum of three years of post-masters-level experience. They're trained in motivational interviewing, understand military culture, and are knowledgeable in mental health, substance misuse, and community and military resources.

They're aware of the various eligibility statuses of service members in programs such as TRICARE Reserve Select, the Early Identification Program, the Transition Assistance Management Program, and the active duty Military Health System. They are aware of veteran eligibility statuses for care through Veterans Health Administration Medical Centers, Veterans Benefits Administration Vet Centers, and no-cost community resources.

No. Our coaches are not intended to act as a substitute or replacement for mental health care, but they do facilitate access to and continued use of mental health services by service members/veterans.

As licensed professionals, our inTransition coaches have specialized skill sets necessary for the success of the program (e.g., the ability to establish and maintain rapport with clients, knowledge of mental health concepts, treatment models, and complex systems of care).

Our inTransition coaches employ interventions that are appropriate for the individual, including assistance with developing an action plan or setting goals; encouragement with the use of adapting strategies; responses to mental health questions related to diagnosis or life issues; self-management materials; decision support for treatment options; and encouragement to make healthy choices to support well-being.

In a crisis, our inTransition coaches ensure a quick and warm hand-off to the Military Crisis Line as well as a referral to local resources to provide help. Our coaches will do all they can to ensure the safety of service members/veterans.