Transferring service members with mental health conditions or concerns who are currently receiving care are eligible for assistance under this program. The patient population to be served may include, but is not limited to, service members who:

• Are or have been receiving psychological health care scheduled for a permanent change of station or an extended temporary duty station
• Were wounded, ill, or injured and are or have been receiving psychological health care and are returning to home station following rehabilitative care at a military treatment facility, Warrior Transition Unit, or Department of Veterans Affairs facility
• Are or have been receiving psychological health treatment and are separating from active duty or are transitioning to the VA or TRICARE network
• Are in the reserve components being activated and are or have been receiving behavioral health care and must transition VA care to an MTF or TRICARE network
• Are making any transition from one location to another, including a deployed setting and are/have been receiving psychological health care, and do not fall into one of the categories above

Yes. All providers working with service members/veterans can refer to the inTRANSITION program. This includes but is not limited to DOD, VA, and community providers. 

• Service member/veteran name
• Service member/veteran contact information (home phone number, cell phone number, and e-mail address)
• Service member/veteran destination or discharge status (e.g., permanent change of station destination, discharge from active duty, etc.)
• Service member/veteran psychological health diagnosis

No. The vendor executing the contract for the inTRANSITION program is a recognized business associate of the Defense Health Agency, and must comply with the Health Insurance Portability and Accountability Act regarding privacy and security of individually identifiable health information. Neither written consent by the patient, nor a signed authorization of disclosure form, is required to refer the service member or veteran to the inTransition program. Furthermore, the vendor executing the inTRANSITION contract will ensure that applicable privacy and security requirements are strictly maintained in accessing, handling, reporting, documenting, and storing patient-related information, whether paper or electronic. Applicable privacy and security requirements include those under the Privacy Act, HIPAA, the Alcohol, Drug Abuse, and Behavioral Health Reorganization Act and implementing DOD guidance.

No. Providers can call the inTRANSITION program with or without the service member/veteran being present; however, the call is most effective when providers and service members/veterans call together.

In a crisis, our inTRANSITION coaches ensure a quick and warm hand-off to the Military Crisis Line as well as a referral to local resources to provide help. Our coaches will do all they can to ensure the safety of service members/veterans.

Our inTRANSITION coaches encourage service members/veterans to establish their initial appointment with the gaining provider. If an appointment with a gaining provider has been established at referral, the coach and service member/veteran work together to prepare the service member/veteran for the first appointment and deal with any issues that may impact follow-through and engagement with the new provider. If the gaining provider has not been identified, the coaching staff researches and helps the service member/veteran understand the transition process of the gaining organization and, if appropriate, assists the service member/veteran in making an appointment at the gaining organization.

No. Our inTRANSITION coaches are not intended to replace or supplant the functions of case managers assigned to complex cases. The inTRANSITION program is a coaching program that provides service members/veterans with education, expert information, and support.