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Policy and Guidance

Please view the following publications, policies and guidance. If you have questions, please email the UBO Help Desk or leave a message at 1-703-817-4030. Phone messages will be returned within one business day.

FileDescription
Memorandum: Memorandum: Compliance Plan Implementation PolicyThis memorandum implements the Defense Health Agency's compliance plan.
Memorandum: Memorandum: Revision of Compliance Audit RequirementsThis policy implements recommendations by the Department of Defense Inspector General (DoD IG) and United States Army Audit Agency's report of July 18, 2007, on the Outpatient Third Party Collection Program (D-2007-108).
Annual Review of Compliance Program Effectiveness ChecklistThe UBO Compliance Officer will regularly review the implementation and execution of the compliance program elements. This review will be conducted as least annually and will include an assessment of each of the basic elements individually, as well as the overall success of the program. It will help identify any weaknesses in your compliance program and implement appropriate changes. A copy of this review should be provided to the Base Commander and UBO Service Manager.
MAC Claim Post-Submission Review WorksheetUse this review worksheet to help establish a consistent UBO billing submission framework.
MSA Claim Post-Submission Review WorksheetUse this review worksheet to help establish a consistent UBO billing submission framework.
Sample Compliance Committee CharterUse this sample charter to develop the Compliance Committee Charter for your MTF.
Memorandum Template for a Uniform Business Office Compliance PlanUse this template to develop your memorandum to create a UBO Compliance Plan.
TPCP Claim Post-Submission Review WorksheetUse this review worksheet to help establish a consistent UBO billing submission framework.
UBO Compliance Audit ChecklistThis Compliance Audit Checklist Template is an element of our MTF’s Internal Control Review and is part of your compliance program. It covers the basic points of TPC, MSA, and MAC programs. It can also be used in business case analysis/reengineering initiatives for the Uniform Business Office.
UBO Compliance Plan/Code of Conduct ReceiptEach employee/service member/contractor should complete and sign this acknowledging they have received and read the Compliance Plan and Code of Conduct.
UBO Compliance Plan TemplateThis Compliance Plan is a template, not a final document. You should edit it to include your MTF’s specific processes, procedures, policies, and information as appropriate.
Uniform Business Office User Guide April 2023This user guide provides functional guidance on data collection and Uniform Business Office practices and billing procedures for military treatment facilities. This is a living document that is updated by the Defense Health Agency UBO Program Office as necessary.
Last Updated: July 11, 2023
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