Helping service members and veterans maintain mental health support during times of transition
Transitions—whether between duty stations, providers, or in civilian life—can make it hard to keep up with mental health care at the moment it’s needed most. inTRANSITION is there to help service members and veterans during these times by connecting them to new providers and resources, coordinating next steps, and ensuring care does not fall through the cracks.
The inTRANSITION program is a free, confidential program that offers specialized coaching and assistance for active duty service members, National Guard members, reservists, veterans, and retirees who need access to mental health care when:
- Relocating to another assignment
- Returning from deployment
- Transitioning from active duty to reserve component or reserve component to active duty
- Preparing to leave military service
Eligibility and Enrollment
Eligibility status is not verified— inTRANSITION aims to eliminate as many barriers as possible. This program is available to all service members, veterans, and retirees, regardless of their branch, length of service, or discharge status.
Enrollment is easy and available at any time, from any location. Service members and veterans can enroll by:
- Contacting inTRANSITION directly by email, online chat, or phone
- Requesting or submitting a referral through a health care provider or case manager.
After enrollment, an inTRANSITION coach will reach out to provide support in connecting to care and resources.
Overseas Dialing Information
| Country |
Dialing Code |
inTRANSITION Phone Number |
| Australia |
0011 |
80074881111 |
| Germany |
00 |
80074881111
|
| Italy |
00 |
80074881111
|
| Japan (Softbank) |
010 or 0061 + 010 if subscriber isn't registered for carrier selection service |
80074881111
|
| Japan (KDD) |
010 or 001+ 010 if subscriber isn't registered for carrier selection service
|
80074881111
|
| Japan (NTT) |
010 or 0033 + 010 if subscriber isn't registered for carrier selection service or is calling from mobile phone |
80074881111
|
| South Korea |
001, 002, and 008 |
80074881111
|
Find the answers to frequently asked questions about the inTRANSITION program.
A
Transferring service members with mental health conditions or concerns who are currently receiving care are eligible for assistance under this program. The patient population to be served may include, but is not limited to, service members who:
- Are or have been receiving psychological health care scheduled for a permanent change of station or an extended temporary duty station
- Were wounded, ill, or injured and are or have been receiving psychological health care and are returning to home station following rehabilitative care at a military treatment facility, Warrior Transition Unit, or Department of Veterans Affairs facility
- Are or have been receiving psychological health treatment and are separating from active duty or are transitioning to the VA or TRICARE network
- Are in the reserve components being activated and are or have been receiving behavioral health care and must transition VA care to an MTF or TRICARE network
- Are making any transition from one location to another, including a deployed setting and are/have been receiving psychological health care, and do not fall into one of the categories above
A
Yes. All providers working with service members/veterans can refer to the inTRANSITION program. This includes but is not limited to DOD, VA, and community providers.
A
- Service member/veteran name
- Service member/veteran contact information (home phone number, cell phone number, and e-mail address)
- Service member/veteran destination or discharge status (e.g., permanent change of station destination, discharge from active duty, etc.)
- Service member/veteran psychological health diagnosis
A
No. The vendor executing the contract for the inTRANSITION program is a recognized business associate of the Defense Health Agency, and must comply with the Health Insurance Portability and Accountability Act regarding privacy and security of individually identifiable health information. Neither written consent by the patient, nor a signed authorization of disclosure form, is required to refer the service member or veteran to the inTransition program. Furthermore, the vendor executing the inTRANSITION contract will ensure that applicable privacy and security requirements are strictly maintained in accessing, handling, reporting, documenting, and storing patient-related information, whether paper or electronic. Applicable privacy and security requirements include those under the Privacy Act, HIPAA, the Alcohol, Drug Abuse, and Behavioral Health Reorganization Act and implementing DOD guidance.
A
No. Providers can call the inTRANSITION program with or without the service member/veteran being present; however, the call is most effective when providers and service members/veterans call together.
A
In a crisis, our inTRANSITION coaches ensure a quick and warm hand-off to the Military Crisis Line as well as a referral to local resources to provide help. Our coaches will do all they can to ensure the safety of service members/veterans.
A
Our inTRANSITION coaches encourage service members/veterans to establish their initial appointment with the gaining provider. If an appointment with a gaining provider has been established at referral, the coach and service member/veteran work together to prepare the service member/veteran for the first appointment and deal with any issues that may impact follow-through and engagement with the new provider. If the gaining provider has not been identified, the coaching staff researches and helps the service member/veteran understand the transition process of the gaining organization and, if appropriate, assists the service member/veteran in making an appointment at the gaining organization.
A
No. Our inTRANSITION coaches are not intended to replace or supplant the functions of case managers assigned to complex cases. The inTRANSITION program is a coaching program that provides service members/veterans with education, expert information, and support.
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Last Updated: August 25, 2026