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AF-LN-1ST SPCL OPS WG-HURLBURT

The 1st Special Operations Medical Group provides the highest quality medical care, community and workplace medical surveillance, and preventive medicine to over 15,000 beneficiaries. The medical group promotes and maintains the health of approximately 8,000 base personnel to ensure a vital and fit force, deployable to any location.

We're committed to operational readiness, outstanding customer service, and world-class health care delivery for our beneficiaries.

  • You can see how well we're doing.
  • Click on one of the links to learn how we measure our performance.

Disclaimer:

  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • Some data is reported every month or quarter and some is reported once a year. Occasionally, a measure is no longer used. But we continue to provide the data from past years as a reference.
  • The dates we report data may vary by measure. Measuring quality, safety, access and patient experience requires time to ensure data is valid and accurate.
  • We report the same Healthcare Effectiveness Data and Information Set (HEDIS) used by many civilian health care practices to monitor quality of care provided in the MHS. Before posting HEDIS data, a National Committee for Quality Assurance (NCQA) certified auditor reviews and approves the measure process and data.
  • We report some of the measures in Calendar Year (CY) and some measures in Fiscal Year (FY). Calendar years begin on January 1st. Fiscal years begin on October 1st.
  • If you have questions, please contact the Patient Administration office at your military medical treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics  Download Archived Measure Metrics  New MTF Search

Patient Safety

There are many factors the Military Health System tracks related to Patient Safety. Additional measures will be added here as they are made available.

  • Sentinel Events

    We encourage our medical staffs to report all types of patient safety events – injuries, illnesses, and especially deaths. Sentinel Events are those that result in harm or death to a patient. They require immediate reporting, response, and investigation. This measure is a facility specific one that shows you what sentinel events occurred in individual hospitals or clinics. Your military hospital or clinic may not be on this list. Some don’t provide services that can result in a Sentinel Event. Others may not have enough data to report in a way that protects patient privacy. Data are updated in April of each year and cover the previous calendar year.

    Table: Sentinel Events

    Comparison to Benchmark
    201420152016201720182019202020212022
    Click to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableNDClick to closeNDND = No data availableND

Patient Satisfaction / Access

There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:

  • Satisfaction With Getting Needed Care

    Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request.

    What we measure

    We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better. Please complete and return any surveys you receive to us. We want to know what you think and how we can improve. Take advantage of all of the opportunities to get care you need: the 24/7 Nurse Advice Line, secure email with your provider, or same-day appointments. We aim to ensure you get the care you need when you need it.

    Graph: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"

    Table: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
    2016-Nov2020-Feb2020-Mar2022-Jan2022-Aug
    92%95%100%67%87%

Quality of Care

There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections:

  • Low Back Pain Imaging

    Evidence shows that many patients diagnosed with low back pain receive excessive medical tests that can lead to unnecessary worry and unneeded surgery. For the majority of individuals who experience severe low back pain, pain improves after two weeks. Avoiding imaging tests like x-ray, MRI, and CT scans can prevent harm to patients and reduce health care costs. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the percentage of adults age 18 to 50 years with a primary diagnosis of low back pain who didn’t have an imaging test (e.g., plain X-ray, MRI or CT scan) within 28 days of the diagnosis. A higher score means a better performance. Talk with your provider about alternatives to unnecessary medical tests for low back pain, and discuss alternatives to surgery for addressing your pain.

    This is one of the measures from the Core Quality Measures Collaborative.  Additional information can be found at: http://www.qualityforum.org/CQMC/

    Graph: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain

    Table: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain
    2021-Apr2021-May2021-Jun2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-Sep2022-Oct2022-Nov2022-Dec2023-Jan2023-Feb2023-Mar2023-Apr2023-May2023-Jun2023-Jul2023-AugAverage for health plans nationwide (HEDIS 50th Percentile)
    96%98%95%97%97%97%95%95%94%95%94%94%94%95%96%94%93%91%92%92%92%90%85%85%85%83%83%75%Click to closePHI**PHI = Too few patients to display due to risk of PHI release
    ** = Low number of cases, percentages may vary greatly
    PHI**
    Click to closePDPD = Proprietary dataPD

 

Last Updated: February 23, 2024
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