This memorandum from the Air Force Surgeon General describes the "Patient Centeredness Vision" which encompasses the six aims of health care: safe, effective, patient centered, timely, efficient, and equitable.

This memorandum encourages Air Force military treatment facilities to establish more patient-centered clinic hours.

The purpose of this memorandum is to provide guidance to perioperative personnel for prevention of unintended retained surgical items during operative or other invasive procedures.

This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care.

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

Chiropractic services may now be added at military treatment facilities that do not offer the service, subject to Military Department approval procedures and available funding. This change recognizes several requests from MTFs to add chiropractic services and the incorporation of chiropractic care in various pain management programs. Each Military ...

This memorandum clarifies the procedures under title 32 of the Code of Federal Regulations, section 199.24(d)(3) for suspending TRICARE Reserve Select (TRS) coverage for up to 12 months and, upon request from a TRS member/survivor request, lifting the suspension, which will reinstate coverage with no break.

The purpose of this memorandum is to update Health Affairs Policy 08-020, which implemented the Centers for Disease Control and Prevention (CDC) National Healthcare Safety Network (NHSN) within the Military Health System (MHS).

This memorandum rescinds and replaces several previously-issued Assistant Secretary of Defense (Health Affairs) (ASD[HA]) policy memoranda regarding TRICARE policy for access to care. To the extent practicable, this policy applies to overseas locations and to the TRICARE Overseas Program contractor with consideration that overseas/foreign locations ...