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Patient Safety Products & Services

Your DoD Patient Safety Program (PSP) provides a variety of solutions designed to improve the safe delivery of care to DoD beneficiaries.

Product or Service  Description 
Patient Safety Professional (PS Prof) Course A five-day, interactive course designed for new Patient Safety Professionals (PS Profs) who have been in their role less than one year.
eLearning Courses Your DoD PSP now offers online courses that are CE eligible. The "Patient Safety Reporting (PSR): Intermediate Course" is used to help PSMs develop the decision-making skills needed to successfully classify and manage patient safety event data in PSR.
DoD Patient Safety Program Webinars
Webinars hosted by the DoD PSP on a variety of patient safety topics and facilitated by internal and external subject matter experts. These webinars share the latest research, best practices and lessons learned about patient safety. The target audience for these webinars is Patient Safety Professionals; individuals whose job includes responsibilities related to patient safety. Please visit the Calendar of Events and the Patient Safety Learning Center (PSLC) for more information.
Medical Team Performance Assessment Tool
A software application that supports the transition and sustainment of TeamSTEPPSTeam Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based teamwork system designed to improve the quality, safety and efficiency of healthcare. TeamSTEPPS consists of a collection of instructions, materials and tools to help drive a successful teamwork initiative from the initial planning to implementation through to sustainment. The system is designed to improve patient safety using a three-phase approach: Phase I Assessment: Facility determines organizational readiness; Phase II Planning, Training & Implementation: Facility “decides what to do” and “makes it happen;” and Phase III Sustainment: Facility spreads the improvements in teamwork performance, clinical processes and outcomes resulting from the TeamSTEPPS initiative.TeamSTEPPS principles through evaluation, debrief and analysis of healthcare team performance in training and operational environments.
Patient Safety Materials Materials for Air Force, Army, and Navy facilities within the Military Health System (MHS) including badge cards, brochures, posters, "My Medicine" cards, and more.
Patient Safety Learning Center (PSLC)
An online space that facilitates the dissemination, collaboration, and exchange of knowledge and resources to increase awareness and promote communication across and among the Patient Safety community. We host this member-based community for DoD civilian, military, and sponsored contractors who are actively engaged in patient safety activities.
Patient Safety Resource Guide
Developed to engage, educate and equip readers with knowledge of our products, services, tools and solutions made available to help ensure the safe delivery of health care in the MHS. Your guide provides helpful links and contact information.
TEAM UP A starting point for engaging patients as part of your health care team. TEAM UP is a simple tool for patients to understand the types of actions and questions they should initiate or ask to improve their health care.
TeamSTEPPS
We actively assess, train, and implement Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS). TeamSTEPPS is designed to optimize patient outcomes by improving communication and other teamwork skills among healthcare providers. TeamSTEPPS consists of numerous ready-to-use materials and training modules necessary to successfully integrate teamwork principles into all areas of a healthcare system. 
Toolkits and Guides Our toolkits are designed for anyone on the healthcare team and intended to be used for just-in-time learning and application. You can use a toolkit as a reference and information source for each of the specific tools, incorporate a toolkit into existing programs to introduce team members to the tool’s key concepts and its use on clinical units.

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DoD PSP Learning Update July August 2016

Publication
6/29/2016

The Learning Update delivers an upcoming schedule of DoD PSP and other patient safety activities, tools and resources to help you increase your patient safety knowledge and skills. This edition highlights upcoming patient safety activities July and August 2016.

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Feature The MHS as a Learning Organization

Article
6/1/2016
Image highlighting the Continuous Learning principle with a focus on solutions.

As the MHS continues its path toward high reliability, the term “learning organization” will become part of our collective lexicon as well as an integral part of our mindset as an enterprise. To fully understand and embrace what this means, let’s take an in-depth look at the learning organization concept and what it means to us as MHS patient safety ...

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DoD PSP Treasure Chest: June Edition

Article
6/1/2016
The June edition of the DoD PSP Treasure Chest highlights TEAM UP, I PASS THE BATON, TeamSTEPPS® and the Partnership for Patients (PfP) Sustainment Guides.

Welcome to the June edition of the DoD PSP Treasure Chest! Each and every month, we will be sharing resources to help you execute your day-to-day patient safety activities easily and effectively. Please visit us often and get access to tools and information developed with you, our committed MHS patient safety champions, in mind!

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HRO Corner: The Oro™ 2.0 High Reliability Organizational Maturity Pilot Program and the Military Health System

Article
6/1/2016
Image of the ORO 2.0 High Reliability Organizational Assessment and Resources logo.

Achieving a cultural transformation across the Military Health System (MHS) toward high reliability requires a mindset that aligns our individual and organizational actions with our vision for the future. A future that embraces quality and a culture of safety thoroughly, completely and across all levels of the enterprise.

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MHS Patient Safety Data Snapshot

Article
6/1/2016
Image of the DoD Patient Safety Program (PSP) logo.

The new MHS Patient Safety Data Snapshot is a monthly compilation of two types of patient safety data 1) Sentinel Event (SE) notifications submitted to the Patient Safety Analysis Center (PSAC); 2) Anonymous, voluntarily reported patient safety events via the web-based incident reporting system known as PSR.

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MHS Patient Safety Spotlight

Article
6/1/2016
Image of the DoD Patient Safety Program (PSP) logo.

The MHS Patient Safety Spotlight is a new resource designed to highlight best practices and interesting initiatives that come from the field and are worthy of being shared across the enterprise. This resource features data-driven examples of improvement and case studies that tackle specific problems with specific solutions.

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Patient Safety in Action: U.S. Naval Hospital Guam is Selected as a 2016 Stand Up for Patient Safety Program Management Award Winner

Article
6/1/2016
A registered nurse tends to a patient May 3.

The DoD Patient Safety Program congratulates U.S. Naval Hospital, Guam, for its National Patient Safety Foundation (NPSF)’s 2016 Stand Up for Patient Safety Management Award! Proudly representing the Military Health System (MHS), U.S. Naval Hospital, Guam, received this prestigious accolade for the implementation of a program which significantly ...

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Announcing a New TeamSTEPPS® Course: TeamSTEPPS for Office-Based Care

Article
4/1/2016
A screenshot from a TeamSTEPPS video demonstrating one of the tools (Huddle) in action in a Physician Office. (Screenshot courtesy of TeamSTEPPS Office Based Care Video - Good Teamwork in the Primary Care Medical Office)

TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) has been tailored for office-based health care providers and team members, and is now available online, through the Agency for Healthcare Research and Quality (AHRQ). TeamSTEPPS for Office-Based Care, is an evidence-based program to produce efficient and effective health ...

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HRO Corner: Delving into the Reluctance to Simplify High Reliability Organization Guiding Principle

Article
4/1/2016
Leaders seek ways to thoroughly understand how processes and policies are interconnected and can support our goal to deliver excellent and safe care, paying attention to the smallest details and taking steps to see and fully understand the whole picture. This highlights the Reluctance to Simplify High Reliability Organization (HRO) principle.

In April, we are delving into the Reluctance to Simplify High Reliability Organization (HRO) principle and how it applies to what you do to keep your patients safe on a daily basis.

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Patient Safety in Action: An Interview with Dr. Ashok Ramalingam, Chief of the Patient Safety Analysis Center (PSAC) – A Leadership Perspective

Article
4/1/2016
Image of Dr. Ashok Ramalingam, Ph.D., M.S, B.Pharm, D.Pharm, R.Ph; Chief, Patient Safety Analysis Center (PSAC).

We recently interviewed Dr. Ashok Ramalingam, Ph.D., M.S, B.Pharm, D.Pharm, R.Ph, CPPS, and new Chief of the PSAC, to learn about his experience, background, perspectives on patient safety and how these factors set a standard for his leadership style and the goals he has for the PSAC.

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Feature: Root Cause Analysis (RCA) and Sentinel Event (SE) Reporting at the Heart of High Reliability

Article
4/1/2016
A group of MHS patient safety champions conducts a Root Cause Analysis (RCA) and discusses effective Sentinel Event (SE) reporting, embracing High Reliability Organization (HRO) principles in order to improve patient safety. (U.S. Army photo by Sgt. Darryl Montgomery)

An important aspect of high reliability is maintaining a sense of collective mindfulness within the organization. Mindfulness to stay alert and deal with risk as it occurs and mindfulness to prevent errors and harm before they happen. When Military Health System (MHS) patient safety champions consistently report SEs and effectively conduct RCAs, they ...

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HRO Corner: Understanding the "Deference to Expertise" High Reliability Organization Guiding Principle

Article
3/1/2016
MHS health care professionals consult with each other to reach the best solution for their patient. (U.S. Air Force photo by Tech. Sgt. Francisco V. Govea II/ Released)

In March, we are taking an in-depth look at the Deference to Expertise High Reliability Organization (HRO) principle and how it applies to what you do to keep your patients safe on a daily basis. This principle reminds us that HROs are set up so that organizational hierarchy is not what determines who has the authority to make decisions to deal with ...

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Patient Safety Spotlight: Patient Safety and Patient-Centered Care

Article
3/1/2016
An MHS health care provider engages and tends to a patient in need of treatment. (Photo by PO1 William Parker)

March is an important month for patient safety as it is the month that we acknowledge Patient Safety Awareness Week (PSAW) – a campaign that highlights the role patient safety champions play in ensuring that patients are not only safe but also respected every time they receive care. In other words, PSAW is about patient engagement; it is a call to ...

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Continuing Education Update II: Types of TeamSTEPPS Train the Trainer CEs Available via the DoD Patient Safety Program Online Registration Center

Article
3/1/2016
a group of MHS patient safety professionals attend a TeamSTEPPS training in order to more effectively engage their patients. (Photo by 2nd Lt. Tracci Dorgan)

The DoD PSP team is now able to offer eight types of CE credit for TeamSTEPPS Train the Trainer and Train the Staff activities based on attendee eligibility and provision of necessary requirements by the attendee.

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DoD PSP Treasure Chest March Edition

Article
3/1/2016
Image highlighting the DoD Patient Safety Program (PSP) resources the bi-monthly Learning Update and PSP Facebook page.

Welcome to the March edition of the DoD PSP Treasure Chest! Each and every month, we will be sharing resources to help you execute your day-to-day patient safety activities easily and effectively. Please visit us often and get access to tools and information developed with you, our committed MHS patient safety champions, in mind!

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