Health Care Administration & Operations

The MHS is committed to transparencyHere you will find information about how the Military Health System strives to deliver safe, high-quality care when and where our patients need it:

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Policy
April 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy
March 17, 2015

Instruction: #44-102, Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: 44-102
  • Type: Instruction
Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Report
Feb. 28, 2015

Evaluation of the TRICARE Program Fiscal Year 2015 Report to Congress

.PDF | 1.77 MB

The Evaluation of the TRICARE Program: Access, Cost, and Quality, Fiscal Year 2015 Report to Congress is provided by the TRICARE Management Activity (TMA)/Office of the Chief Financial Officer (OCFO)—Defense Health Cost Assessment and Program Evaluation (DHCAPE), in the Office of the Assistant Secretary of Defense (Health Affairs) (OASD/HA).This ...

Recommended Content Health Care Administration & Operations Annual Evaluation of the TRICARE Program
Policy
Jan. 21, 2015

Federal Regulation: #MEDCOM Regulation 40-28, Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: MEDCOM Regulation 40-28
  • Type: Federal Regulation
Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations