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Access, Cost, Quality, and Safety

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Strategy Drives Function and Form Pursuing a World Class System for Health

Report
9/30/2015

Final report of the Independent Review Panel on Military Medical Construction Standards

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Access, Cost, Quality, and Safety

National Surgical Quality Improvement Program

Policy

This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care.

US Navy Hospital Ships Missions and Accomplishments

Presentation
8/20/2015

U.S. Navy Hospital Ships: Missions and Accomplishments

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Access, Cost, Quality, and Safety

Medical Evacuation Coverage

Fact Sheet
7/9/2015

Medical transport options for TRICARE beneficiaries and DoD Personnel overseas on official business who are not TRICARE beneficiaries.

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Access, Cost, Quality, and Safety

MEDCOM Regulation Number 40-54: Medical Services

Policy

This regulation provides a standard process and procedure for surgical and procedural site verification of patients undergoing operative or other invasive procedures. This regulation supersedes MEDCOM Regulation 40-54, 23 Feb 2009.

First Call Resolution and Do Not Call Back Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

MHS IM-IT Submission Form

Form/Template
5/18/2015

Fill out the MHS IM-IT Submission Form to submit an idea to foster change to an IM/IT capability, policy/process, or system.

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Access, Cost, Quality, and Safety | Technology

First Call Resolution and Expeditious Reply to Patient Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

First call Resolution and Do Not Call Back Policy

Policy

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures are also identified to correctly transfer calls in accordance with existing access to care standards, referral management protocols, and proper use of managing clinic schedules to ensure appointing success the first time one of our patients seeks access.

Credentialing and Privileging Program

Policy

This instruction updates and reissue policy and procedures for the Credentialing and Privileging Program for the Department of the Navy (DON) as part of the DON Clinical Quality Management Program (CQMP).

Air Force Instruction 44-102: Medical Care Management

Policy

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care (AAAHC) and appropriate health and safety agencies

Evaluation of the TRICARE Program Fiscal Year 2015 Report to Congress

Report
2/28/2015

The Evaluation of the TRICARE Program: Access, Cost, and Quality, Fiscal Year 2015 Report to Congress is provided by the TRICARE Management Activity (TMA)/Office of the Chief Financial Officer (OCFO)—Defense Health Cost Assessment and Program Evaluation (DHCAPE), in the Office of the Assistant Secretary of Defense (Health Affairs) (OASD/HA).This ...

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Access, Cost, Quality, and Safety | Annual Evaluation of the TRICARE Program

Non-Availability of Patient Appointments at Medical Treatment Facilities

Policy

This policy is to be implemented immediately to ensure patients are not told to call back the next day for an appointment.

Continuing Health Education Update

Presentation
2/11/2015

Continuing Health Education Update presented to the Defense Health Board

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Access, Cost, Quality, and Safety

Form Follows Function Pursuing a World Class System for Health

Report
2/1/2015

Form Follows Function: Pursuing a World-Class System for Health

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Research and Innovation | Access, Cost, Quality, and Safety
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