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Health Care Administration & Operations

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Perspectives of a Deployed Combat Hospital Commander

Presentation
2/10/2016

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Health Care Administration & Operations | Public Health

Naval Center for Combat and Operational Stress Control

Presentation
2/10/2016

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Public Health | Health Care Administration & Operations

Prevention of Retained Surgical Items Standard Operation Procedure

Policy

The purpose of this memorandum is to provide guidance to perioperative personnel for prevention of unintended retained surgical items during operative or other invasive procedures.

National Policy to Enhance Survivability from Mass Casualty and Active Shooter Events

Presentation
11/9/2015

Joint Committee Efforts to Create a National Policy to Enhance Survivability from Intentional Mass-Casualty and Active Shooter Events

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Health Care Administration & Operations

Civilian Partnerships for Training Currency and Business Plans Develop SMART

Presentation
11/9/2015

Civilian Partnerships for Training, Currency, and Business Plans - Develop Sustained Medical and Readiness Training (SMART)

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Health Care Administration & Operations

Strategy Drives Function and Form Pursuing a World Class System for Health

Report
9/30/2015

Final report of the Independent Review Panel on Military Medical Construction Standards

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Health Care Administration & Operations

National Surgical Quality Improvement Program

Policy

This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care.

US Navy Hospital Ships Missions and Accomplishments

Presentation
8/20/2015

U.S. Navy Hospital Ships: Missions and Accomplishments

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Health Care Administration & Operations

DoD Directive 6010.04: Healthcare for Uniformed Services Members and Beneficiaries

Policy

This directive reissues DoD Directive (DoDD) 6010.04 (Reference (a)) to update established policy and assigned responsibilities for administering Title 10, United States Code (Reference (b)). It serves as the joint document for administration of healthcare benefits required pursuant to Reference (b), and is issued by the Departments of Defense, Homeland Security, and Health and Human Services

Medical Evacuation Coverage

Fact Sheet
7/9/2015

Medical transport options for TRICARE beneficiaries and DoD Personnel overseas on official business who are not TRICARE beneficiaries.

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Health Care Administration & Operations

MEDCOM Regulation Number 40-54: Medical Services

Policy

This regulation provides a standard process and procedure for surgical and procedural site verification of patients undergoing operative or other invasive procedures. This regulation supersedes MEDCOM Regulation 40-54, 23 Feb 2009.

First Call Resolution and Do Not Call Back Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

MHS IM-IT Submission Form

Form/Template
5/18/2015

Fill out the MHS IM-IT Submission Form to submit an idea to foster change to an IM/IT capability, policy/process, or system.

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Health Care Administration & Operations | Health Care Technology

First Call Resolution and Expeditious Reply to Patient Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

First call Resolution and Do Not Call Back Policy

Policy

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures are also identified to correctly transfer calls in accordance with existing access to care standards, referral management protocols, and proper use of managing clinic schedules to ensure appointing success the first time one of our patients seeks access.

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Last Updated: September 01, 2022

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